HANNAH THUESON
Honolulu
Summary
Executed high-volume administrative tasks with precision, prioritizing effectively under pressure while ensuring strict adherence to confidentiality standards.
Overview
8
8
years of professional experience
Work History
Coach
Aim Hi Gymnastics
10.2024 - Current
- Developed personalized training programs to enhance athlete performance and skill development.
- Analyzed team dynamics to implement effective communication strategies among players.
- Mentored junior coaches to improve coaching techniques and foster talent growth.
- Organized and executed competitive events, ensuring optimal preparation and logistics management.
- Evaluated player progress through regular assessments, adjusting training methods as needed.
- Implemented innovative training drills that increased team engagement and motivation levels.
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
- Boosted player confidence through personalized training sessions and continuous feedback.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Developed strong relationships with players'' families to encourage support and involvement in their athletic growth.
- Enhanced team performance by developing and implementing effective coaching strategies.
- Managed practice schedules, ensuring efficient use of time and resources for optimal results.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Facilitated open communication between players, parents, staff members, ensuring that all concerns were addressed promptly and effectively.
- Reduced player injury rates with the implementation of tailored warm-up routines and strength conditioning exercises.
- Conducted regular performance evaluations, providing athletes with constructive feedback and setting clear goals for improvement.
- Offered constructive feedback to clients to help reach goals.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
Administrative Support & Data Entry
Foodland / Sullivan Family of Companies
01.2023 - Current
- Facilitated comprehensive administrative support for store and office leadership by managing document handling, updating internal files, and tracking operational information.
- Executed data entry and verification for staffing schedule updates, workflow notes, and store activity logs.
- Crafted professional communications, including emails, notices, instructions, and internal updates, ensuring consistent formatting and clarity.
- Designed and managed Excel trackers to optimize scheduling, attendance, staffing movements, and operational tasks.
- Streamlined digital filing systems by implementing consistent naming conventions and ensuring accurate document placement.
- Facilitated managers by gathering information, compiling details, printing necessary materials, and assembling documentation packets.
- Facilitated internal inquiries by accurately routing questions and ensuring staff received correct information.
- Managed sensitive employee information and operational issues with utmost discretion and confidentiality.
- Facilitated leadership support during high-volume and unexpected operational changes, ensuring timely task completion and effective communication of information.
- Oversaw workflow monitoring, ensuring timely follow-up and updates for task completion.
Ombudsman
USS Illinois, U.S. Navy
01.2024 - 01.2025
- Facilitated confidential communication between command leadership and over 100 Navy families, ensuring effective management of complex communication needs and sensitive information.
- Managed drafting, editing, and distribution of official communications, ensuring clarity and accuracy.
- Managed comprehensive rosters, contact lists, communication logs, and documentation systems to enhance leadership visibility and operational readiness.
- Assisted families by responding to inquiries. Gathered relevant information to address concerns. Documented issues and identified appropriate escalation pathways while maintaining confidentiality.
- Facilitated planning and coordination of meetings, briefings, and information sessions by managing notifications, confirmations, and follow-up communications.
- Managed confidential and sensitive family health and urgent issues with professionalism.
- Analyzed communication trends and recurring inquiries to deliver synthesized insights for leadership.
- Established and enforced communication boundaries to ensure compliance with Navy requirements.
- Facilitated leadership support during periods of rapid change or crisis, ensuring stability and clarity.
Tier II Technical Support Representative
AT&T
01.2021 - 01.2022
- Addressed complex Tier II technical support issues, ensuring effective resolution through independent analysis and advanced problem-solving techniques.
- Facilitated secure access to customer account details, billing history, and identity verification to uphold data integrity.
- Maintained detailed notes for every interaction to facilitate transparency and collaboration among team members and related departments.
- Conducted thorough research on internal knowledge systems and historical case logs to resolve complex or unusual challenges.
- Engaged with customers to address service interruptions, billing inquiries, and technical failures, ensuring a professional and informative dialogue.
- Managed challenging interactions with emotional or frustrated callers to identify effective solutions and ensure customer satisfaction.
- Coordinated ticket submissions and escalated technical issues to ensure timely resolution and comprehensive case updates.
- Facilitated timely resolution of multiple active cases by prioritizing urgent matters and adhering to response timelines.
Owner / Childcare Provider
Private Nanny & Childcare Services
01.2018 - 06.2021
- Delivered comprehensive childcare services to over 100 families, ensuring effective management of both long-term and short-term scheduling needs.
- Drafted comprehensive service contracts, policies, procedures, and agreements, ensuring clarity in expectations, schedules, payment terms, and responsibilities.
- Documented comprehensive logs of payments, attendance, hours of care, emergency contacts, medical needs, allergies, and procedural details.
- Managed coordination of multiple daily schedules by confirming drop-off and pickup times, adjusting routines, and addressing last-minute changes.
- Facilitated consistent communication with parents through texts, emails, and written notes to ensure timely updates and reminders.
- Safeguarded confidentiality of personal financial and family-related information.
- Resolved unexpected issues, including schedule conflicts, last-minute extensions, and urgent concerns, with composed judgment.
- Ensured cleanliness, structure, and safety of childcare environment through consistent organization and adherence to established procedures.
Education
High School Diploma - Business, Administrative Operations, and Technology Skills
Skills
- Administrative Support & Office Coordination
- Document Preparation, Proofing, and Organization
- Data Entry, Accuracy Verification, and Tracking
- Confidential Information Handling & Privacy Compliance
- Recordkeeping, File Structuring, and Documentation Control
- Professional Written Correspondence & Email Drafting
- Customer / Member Assistance & Problem Resolution
- Independent Judgment & Non-Routine Issue Handling
Timeline
Coach
Aim Hi Gymnastics
10.2024 - Current
Ombudsman
USS Illinois, U.S. Navy
01.2024 - 01.2025
Administrative Support & Data Entry
Foodland / Sullivan Family of Companies
01.2023 - Current
Tier II Technical Support Representative
AT&T
01.2021 - 01.2022
Owner / Childcare Provider
Private Nanny & Childcare Services
01.2018 - 06.2021