Hannah Thurman
Clifton
Summary
Personable and results-driven, equipped with solid foundation in sales and guest relations. Possesses deep understanding of event planning combined with strong organizational and negotiation skills. Committed to driving exceptional guest experiences and elevating private dining sales.
Overview
11
11
years of professional experience
Work History
Private Dining Sales Manager
J. Alexander's Restaurant
07.2023 - Current
- Conducted site visits with potential clients, showcasing the venue''s unique features and capabilities for private events.
- Collaborated with culinary team to create customized menus that met clients'' preferences and dietary requirements.
- Developed a comprehensive private dining program, resulting in improved customer satisfaction and repeat business.
- Established long-term partnerships with local businesses resulting in mutually beneficial cross-promotions of services.
Restaurant Accountant
J. Alexander's Restaurant
06.2020 - 07.2023
- Managed payroll processing, ensuring timely and accurate payments to employees.
- Assisted in the development of annual budgets, aligning financial goals with overall business objectives.
- Developed financial forecasts based on historical data trends, enabling proactive decision-making for future growth opportunities.
- Implemented effective inventory control measures, reducing food waste and maximizing profitability.
Bartender
J. Alexander's Restaurant
01.2017 - 06.2020
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Server
J. Alexander's Restaurant
05.2016 - 01.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to guestneeds.
Host
J. Alexander's Restaurant
11.2013 - 05.2016
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered guest questions, and informed of accurate wait times.
Education
Associate of Arts - Business Administration
University of Louisville
Louisville, KYSkills
- Creativity and innovation
- Effective negotiation
- Marketing
- Menu planning expertise
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Organizational skills
Timeline
Private Dining Sales Manager
J. Alexander's Restaurant
07.2023 - Current
Restaurant Accountant
J. Alexander's Restaurant
06.2020 - 07.2023
Bartender
J. Alexander's Restaurant
01.2017 - 06.2020
Server
J. Alexander's Restaurant
05.2016 - 01.2017
Host
J. Alexander's Restaurant
11.2013 - 05.2016
Associate of Arts - Business Administration
University of Louisville
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