Hannah Tidwell
Gray,GA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Dispatch/Customer Service
1st Choice Heating & Air
03.2023 - Current
- Directed dispatching, routing, and tracking of company fleet vehicles.
- Planned, organized, and scheduled appointments to accomplish consistent work within organizational standards and procedures.
- Coordinated schedules for optimal coverage of daily workload to ensure timeliness and efficiency and adjusted quickly to changing demands.
- Maintained updated and detailed records of calls in physical and electronic database.
- Acted as a link between customers, field technicians, and the office staff.
- Answered incoming calls and assigned jobs to technicians.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Bank Teller/ Bookkeeper
The Peoples Bank
11.2021 - 02.2023
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Reconciled cash drawer and resolved discrepancies.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all FDIC regulations.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
Customer Service Representative
Signature Insurance Group
03.2021 - 11.2021
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Liaised with insurance carriers to resolve billing errors and discrepancies.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
Shift Leader
Chick-fil-A
06.2017 - 02.2021
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
High School Diploma -
Social Circle High School
154 Alcova Dr05-2019
Skills
- Interpersonal and written communication
- Assignments dispatch
- Account updating
- Scheduling
- Typing proficiency
- Multi-line telephone operations
- Adaptability and flexibility
- Credit card payment processing
Languages
English
Native or Bilingual
Timeline
Dispatch/Customer Service
1st Choice Heating & Air
03.2023 - Current
Bank Teller/ Bookkeeper
The Peoples Bank
11.2021 - 02.2023
Customer Service Representative
Signature Insurance Group
03.2021 - 11.2021
Shift Leader
Chick-fil-A
06.2017 - 02.2021
High School Diploma -
Social Circle High School
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