Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hannah Tillma

Sioux Falls,SD

Summary

Professional leader with experience in managing shifts and fostering team collaboration. Known for reliability, flexibility, and achieving results in fast-paced environment. Skilled in conflict resolution, time management, and motivating team members to meet goals efficiently. Adaptable and solution-focused, ensuring smooth operations and high standards.

Overview

1
1
Certification
5
5
years of professional experience

Work History

Fast Food Crew Trainer

Culver's Restaurant
07.2021 - 04.2024
  • Trained new crew members on food preparation and customer service standards
  • Oversaw daily operations to ensure compliance with health and safety regulations
  • Coordinated staff schedules to maintain optimal service levels during peak hours
  • Provided feedback to management on employee performance and training needs

Barista Shift Lead

Scooters Coffee Shop
04.2024 - Current
  • Supervised daily operations, ensuring seamless service during high-volume shifts.
  • Trained and mentored new baristas on beverage preparation and customer service standards.
  • Managed inventory levels, coordinating with suppliers to maintain stock availability.
  • Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
  • Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.

Education

High School Diploma -

Harrisburg High School
Harrisburg, SD
05-2025

Bachelor of Science -

University of Nebraska, Lincoln
Lincoln, NE

Certified Nursing Assistant -

Southeast Technical Institute
Sioux Falls, SD

Bachelor of Science - Health Sciences

University of South Dakota
Vermillion, SD
05-2029

Skills

  • Effective communication
  • Team leadership
  • Teamwork
  • Problem-solving
  • Critical thinking
  • Task delegation

Certification

  • Certified Nursing Assistant, Southeast Technical College - Summer 2026

Timeline

Barista Shift Lead

Scooters Coffee Shop
04.2024 - Current

Fast Food Crew Trainer

Culver's Restaurant
07.2021 - 04.2024

High School Diploma -

Harrisburg High School

Bachelor of Science -

University of Nebraska, Lincoln

Certified Nursing Assistant -

Southeast Technical Institute

Bachelor of Science - Health Sciences

University of South Dakota
Hannah Tillma