HANNAH TOELKES

Irvine,CA

Overview

years of professional experience

Work History

Technical Account Manager- Residential Practice Team

Yardi Systems

Santa Ana, California

06.2021 - Current

Provide consultative and technical support to clients using Yardi Voyager software and Yardi Breeze software
Developed strong relationships with key clients, ensuring their needs were met and fostering long-term partnerships.
Provided in-depth product training for customers, enhancing their understanding and usage of the technology.
Collaborated with sales teams for seamless product integration and enhanced customer experience.
Increased client satisfaction by promptly addressing technical issues and providing tailored solutions.
Conducted regular account reviews to proactively identify areas of improvement and implement necessary changes.

Accounting Department Employee

Chapman University- Accounting & Financial Services Department

Orange, California

01.2019 - 12.2020

Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
Tracked funds, prepared deposits and reconciled accounts.
Collected and reported monthly expense variances and explanations.
Reduced errors in financial reporting through thorough reconciliation of accounts and attention to detail.
Streamlined month-end closing procedures, increasing efficiency and reducing time spent on manual tasks.

Real Estate Assistant

Stanfield Real Estate Group- Pacific Sotheby’s International Realty

Newport Beach, California

05.2019 - 09.2019

Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
Supported agents in managing multiple transactions simultaneously, ensuring deadlines were met consistently.
Coordinated appointments to show marketed properties.
Boosted team productivity with effective calendar management for appointments, showings, closings, and meetings.
Increased client base by actively participating in networking events and generating leads through social media platforms.
Assisted in development of marketing materials, improving property visibility and attracting potential buyers.

Education

Bachelor of Science - Dual Major: Accounting & Business Administration

Chapman University, Argyros School of Business & Economics

Orange, California

12.2020

Some College (No Degree) - French Studies

France Langue School

Nice, France

Some College (No Degree) - International Business Studies

Franklin University Switzerland

Lugano, Switzerland

Skills

Software: Yardi Voyager, Yardi Breeze, Microsoft Suite, Peoplesoft Financial, Google Suite

Relevant Courses: Financial & Managerial Accounting, Real Estate Finance, Financial Management, Real Estate Development, Accounting Information Systems, Business Law, Micro & Macro Economics, Individual and Corporate Taxation, Cost Accounting, Accounting for Investments & Consolidations, Marketing

Affiliations

Chapman Accounting Society
Chapman Delta Gamma
Corn Islands Children’s Foundation

Timeline