Overview
Work History
Education
Skills
Timeline
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Hannah Townsend

Woodstock,GA

Overview

5
5
years of professional experience

Work History

Food Service Worker

The Walt Disney Company
08.2023 - 01.2024
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Delivered exceptional service by promptly addressing customer concerns and special requests.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Offered suggestions for menu improvements based on customer feedback, leading to enhanced overall dining experience.

Nanny

Self Employed
05.2022 - 07.2023
  • Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
  • Promoted intellectual development through reading, storytelling, and engaging educational activities.
  • Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
  • Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations.
  • Assisted with light housekeeping duties as well as running errands.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.

Front Desk Receptionist

Practically Perfect Salon And Day Spa
02.2021 - 05.2022
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

Server

Olive Garden
01.2019 - 03.2020
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Education

Practical Nursing

Georgia Northwestern Technical College
Rome, GA

Skills

  • Customer Service
  • Attention to Detail
  • Problem-Solving
  • Strong Work Ethic
  • Fast-Paced Environment
  • Positive Attitude
  • Team Oriented
  • Multitasking
  • Quick Learner
  • Time Management Proficiency

Timeline

Food Service Worker

The Walt Disney Company
08.2023 - 01.2024

Nanny

Self Employed
05.2022 - 07.2023

Front Desk Receptionist

Practically Perfect Salon And Day Spa
02.2021 - 05.2022

Server

Olive Garden
01.2019 - 03.2020

Practical Nursing

Georgia Northwestern Technical College

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Hannah Townsend