Hannah Townsend
Crandall,GA
Summary
Dedicated to excellent customer service. Maintains professional appearance and demeanor and expertly completes assigned task with focus on accuracy. Dependable and quick-learning team player with effective communication and organization skills. Diligent and responsible cashier with excellent history of accurate registers.
Overview
6
6
years of professional experience
Work History
General Warehouse Associate
The Home Depot Inc
11.2023 - Current
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Loaded, unloaded, and moved material to and from storage areas.
- Operated RF scanners to track merchandise and verify contents of containers.
- Helped maintain a well-organized warehouse by participating in regular housekeeping activities, such as sweeping, dusting, and keeping aisles clear of obstructions.
- Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving efforts.
- Accurately moved customer orders to meet shipment timetables and minimize errors.
- Improved workplace safety by adhering to company policies and procedures while also identifying potential hazards within the warehouse space.
- Assisted in loading and unloading shipments, ensuring proper handling of fragile items to prevent damage during transit.
Customer Service Representative
The Home Depot Inc
06.2020 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Sales Associate
The Home Depot Inc
11.2019 - 06.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
Cashier
The Home Depot Inc
03.2018 - 11.2019
- Updated account information to maintain customer records.
- Built relationships with customers to encourage repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
North Murray High School
Chatsworth, GA05.2018
Skills
- Customer Service
- Call center experience
- Payment Processing
- Product Knowledge
- Documentation
- Active Listening
- Problem-solving skills
- Critical Thinking
- Time Management
- Patience and Empathy
- POS system operations
- Payment Collection
- Warehouse Organization
Timeline
General Warehouse Associate
The Home Depot Inc
11.2023 - Current
Customer Service Representative
The Home Depot Inc
06.2020 - 11.2023
Sales Associate
The Home Depot Inc
11.2019 - 06.2020
Cashier
The Home Depot Inc
03.2018 - 11.2019
High School Diploma -
North Murray High School
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