Hannah Tozzo

• Receive shipments while analyzing pricing data to support accurate decision making and ensure competitive position.
• Collaborated with cross-functional teams like sales reps and merchandisers to streamline pricing processes and improve efficiency.
• Make sure the sales floor has sale signs and digital tags. While also ensuring that products are scanning at the correct price.
• Keep the backroom tidy and organized. Maintaining damages and vendor credits while working fast and effectively to prevent backup or an overwhelming environment.
• Facilitated training sessions for team members on pricing systems and best practices for consistency.

• Assist customers with product inquiries, providing accurate and detailed information about product features and benefits.
• Identify customer needs and communicate benefits of products and services.
• Utilize sales techniques and strategies to build customer relationships and close sales with products from Aflac.
• WFH

• Prepared bank deposits, filed nightly deposit sheets, and drafted sales reports tokeep daily processes running smoothly.
• Monitored associates throughout each assigned shift and professionally managedany challenges to maintain optimal store performance.
• Processed payroll for employees
• Oversaw store operations by counting cash drawers, reviewing equipmentmanagement, and supervising staff.
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
• Maintained focus during busy times and delegated tasks to employees to keepbusiness running smoothly.
• Managed customer needs and delegated tasks to employees for optimal coverage.

• Answered product questions using knowledge of sales and store promotions.
• Processed refunds and exchanges in accordance with company policy.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Processed Western Union transactions globally.
• Enabled customers to feel welcomed, important, and appreciated by answering

questions about products sold throughout store.

• Worked with floor team and managers to meet wide range of customer needs.

• Handled cash with high accuracy and took care to check bills for fraud.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Restocked and organized merchandise in front lanes.
• Welcomed customers and helped determine their needs.

• Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
• Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
• Oversaw daily operations of service team, delegated tasks, and trained new staff.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Cross-trained in other areas of restaurant such as drive thru, phone orders, andpacking orders to provide additional support during busy periods.

• Handled cash with high accuracy and took care to check bills for fraud while taking in person & phone orders
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.