Hannah TRENT
115 West Osceola Ct. Minneola,FL
Summary
With nine years of experience working in the hospitality industry, I have mastered the art of providing exceptional customer service in high-speed working environments, but there is always room to grow. My driven work ethic, outgoing personality, and ability to adapt to surroundings, gives me confidence in accepting new opportunities that arise.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender/Server
The Yard House
01.2021 - Current
- Enhancing my bartending expertise by mastering the art of crafting three-step cocktails and deepening my understanding of beer, enabling me to expertly pair beverages with dishes.
- Cultivate warm relationships with frequent visiting customers.
- Working with POS system to place orders, managing payments, and handle complimentary items.
- Maintaining clean and organized dining areas to uphold hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
Bartender/Server
Flanigan's Seafood Bar And Grill
02.2018 - 12.2020
- Displayed enthusiasm and promoted excellent service to customers. Giving me the opportunity to be promoted as a bartender.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiently and accurately through clear verbal communication with kitchen staff, earning numerous recommendations from satisfied customers.
Retail and Online Customer Support Associate
The Miami Heat Store
01.2016 - 08.2018
- Answered customer calls and emails promptly to avoid on-hold wait times.
- Initiated follow-up phone calls with customers to help resolve issues and ensure customer satisfaction.
- Utilized product knowledge to guide customers in making informed purchasing decisions.
Take-out and Dine-In Specialist
Steve’s Pizza
05.2014 - 08.2015
- Mastered the skill of multitasking by answering take-out and delivery orders over the phone while also attending to guest that are dinning in.
- Learned how to securely take personal information over the phone.
Education
Secondary Education And Political Science
Florida International University
Miami, FLHospitality Administration And Management
Miami-Dade Community College
Miami, FLSkills
- Performance Driven Leader/Team Player
- Independent Problem Solver
- Strong Conflict Resolution Skills
- Time Management
- Sanitation and Hygiene Awareness
- Software Proficient
Certification
- Cicerone Certified Level 1
- Responsible Vendor’s Food Handler & Alcohol Certification
Timeline
Bartender/Server
The Yard House
01.2021 - Current
Bartender/Server
Flanigan's Seafood Bar And Grill
02.2018 - 12.2020
Retail and Online Customer Support Associate
The Miami Heat Store
01.2016 - 08.2018
Take-out and Dine-In Specialist
Steve’s Pizza
05.2014 - 08.2015
Secondary Education And Political Science
Florida International University
Hospitality Administration And Management
Miami-Dade Community College
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