Hannah Tuell
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Mathews Management. Skilled in complex problem-solving and effective team leadership, demonstrated through optimized staff schedules reducing overtime by significant margins. Excelled in fostering professional relationships and improving safety procedures, ensuring a productive and engaged workforce.
Overview
5
5
years of professional experience
Work History
Manager
Mathews Management
07.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Created weekly schedules for staff
- Reduced staff overtime hours by optimizing schedules and minimizing conflicts.
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Education
BBA - Accounting And Finance
Northeastern State University
Tahlequah, OK12.2025
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Schedule Preparation
- Decision-Making
Timeline
Manager
Mathews Management
07.2019 - Current
BBA - Accounting And Finance
Northeastern State University