Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Turner

Anniston,AL

Summary

Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.

Overview

4
4
years of professional experience

Work History

Warranty Cerk/cashier

Cooper Chevrolet Buick
Anniston, AL
01.2024 - Current
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Answered customers' questions and provided information on store procedures or policies.
  • Helped with purchases and signed customers up for rewards program.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Performed other duties as assigned by management.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Collected payments and provided accurate change.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Worked closely with front-end staff to assist customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Resolved customer complaints professionally in accordance with company policy.
  • Welcomed customers, offering assistance to help find store items.
  • Greeted customers and answered any questions they had about the store's products and services.

Stylist/Retail Sales Associate

Maurices
Foley, AL
07.2021 - 02.2023
  • Provided assistance to other team members during busy periods or when additional help was required.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Developed and maintained a client database, enabling personalized follow-up communications.
  • Conducted style consultations, offering professional advice on current fashion trends.
  • Assisted customers in selecting outfits, ensuring choices aligned with personal style and occasion needs.
  • Assisted customers in selecting clothing items based on their individual needs and preferences.
  • Answered store and merchandise questions and led customers to wanted items.
  • Performed weekly audits of stockroom organization and cleanliness standards according to company policy.
  • Maintained accurate records of inventory levels and reported any discrepancies to the manager.
  • Processed accurate transactions, charge sends and returns at POS stations.
  • Utilized product knowledge to educate customers on garment care and maintenance.
  • Scheduled appointments for private styling sessions, optimizing customer convenience.
  • Demonstrated expert product knowledge including fit, fabric content, style options, providing advice on how best to wear each item purchased.
  • Resolved customer complaints promptly and professionally while adhering to company policies and procedures.

Education

High School Diploma -

Elberta High School
Elberta, AL
05-2021

Skills

  • Drawer balancing
  • Returns processing
  • Product restocking
  • Credit card processing
  • Reliability and punctuality
  • Conflict resolution
  • Staff training
  • Cash drawer balancing
  • Patience and empathy
  • Complex Problem-solving
  • Reports and documents
  • Inventory restocking
  • Professionalism and courtesy
  • Daily reporting
  • Inventory control
  • Customer assistance

Timeline

Warranty Cerk/cashier

Cooper Chevrolet Buick
01.2024 - Current

Stylist/Retail Sales Associate

Maurices
07.2021 - 02.2023

High School Diploma -

Elberta High School

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Hannah Turner