Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
Team Manager
Graeter's Ice Cream
Indianapolis, IN
06.2020 - Current
Initiated training sessions and coached employees to develop effective staff.
Monitored team performance, tracked progress toward goals, identified areas of improvement, and provided feedback to employees.
Resolved conflicts between team members promptly to maintain harmony within the team.
Delegated work to staff, setting priorities and goals.
Motivated team members to consistently achieve or exceed performance expectations.
Implemented process improvements aimed at increasing efficiency while reducing costs wherever possible.
Partnered with upper management and HR to identify effective resolutions for employee relations issues.
Oversaw daily workloads and workflow for smooth operations.
Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
Resolved customer inquiries and complaints requiring management-level escalation.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Receptionist
Best Brains Learning Center
Carmel, IN
07.2021 - 08.2022
Updated and recorded customer or client information to maintain accounts.
Served visitors by greeting, welcoming, and directing to appropriate personnel.
Operated telephone switchboard to answer, screen, and forward calls to appropriate personnel.
Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Completed day-to-day duties accurately and efficiently.
Classroom Assistant
Wisdom Builders
Carmel, IN
08.2018 - 05.2020
Enforced school rules within the classroom environment.
Kept track of teaching materials and regularly stocked school supplies.
Offered students personalized educational, behavioral, and emotional support.
Distributed tests and collected homework assignments after completion.
Took class attendance and recorded absences.
Organized and labeled student materials when setting up classrooms.
Conducted one-on-one tutoring sessions with individual students who needed extra help.
Monitored hallways between classes to ensure the safety of all students.
Answered student questions about course material during lectures.
Education
Bachelor of Science - Medical Laboratory Technology
University of Cincinnati
Cincinnati, OH
05-2026
High School Diploma -
East To West
Noblesville, IN
05-2022
Skills
Stretching Expertise
Employee Development
Process Improvement
Customer Service
Staff Management
Schedule Management
Interpersonal Relations
Teamwork and Collaboration
Team Leadership
Task Delegation
Problem Resolution
References
References available upon request.
Timeline
Receptionist
Best Brains Learning Center
07.2021 - 08.2022
Team Manager
Graeter's Ice Cream
06.2020 - Current
Classroom Assistant
Wisdom Builders
08.2018 - 05.2020
Bachelor of Science - Medical Laboratory Technology