HANNAH APPLEQUIST TWICHELL
Nicolaus,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. With a willingness to take on added responsibilities to achieve team success and efficiency and an adaptable nature and eagerness to gain valuable skills.
Overview
17
17
years of professional experience
Work History
Remote Support
Northwest Equine Veterinary Accociates
09.2023 - Current
- Created and updated records and files to maintain internal practice documents.
- Successfully collected aged accounts receivable through consistant client communication.
- Create digital content for social media accounts
- Maintain veterinary assistant schedule for 7 doctor practice and assist in planning future hiring needs.
Office Manager
Northwest Equine Veterinary Associates
10.2022 - 09.2023
- Management of veterinary assistant schedule.
- "Go to" source of information for office reception staff and veterinary assistants by providing strong institutional knowledge.
- Monitored and assisted with doctor scheduling to ensure efficiency.
- Managed prescription and outside laboratory requests and facilitated timely shipping.
- Upheld excellent client communication and relationships by providing timely documents, medical records, cost estimates, and resolving problems.
- Assisted practice manager in developing and implementing new work flow processes and future planning.
- Oversaw office inventory activities by ordering and stocking and shipment receiving, as well we, assisting practice inventory manager to maintain pharmacy and equipment stock.
Veterinary Assistant
Northwest Equine Veterinary Associates
06.2020 - 10.2022
- Responsible for ambulatory truck inventory and equipment need for daily appointments.
- Strong working knowledge of radiograph, ultrasound, laboratory, and gastroscope equipment use and maintenance.
- Safely handling of patients for diagnostic and therapeutic procedures.
- Provided customer support to clients, answering questions and addressing concerns.
- Processed new patients, updated client records, created invoices, and reports using EzyVet practice management system.
- Assisted with euthanasia procedures in humanely and compassionately manner to minimize suffering.
- Cleaned, sterilized and maintained surgical instruments and equipment.
- Observed animals for signs of distress or illness.
- Collected and processed samples for laboratory testing in-house and external .
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
Retail Associate and Clinic Receptionist
Plateau Veterinary Services
03.2020 - 09.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and maintained retail and veterinary supply inventory.
- Performed receptionists duties for large animal practice, scheduled in-house and ambulatory appointments for 3 doctors.
Production Assistant
Purple Wine & Spirits
07.2018 - 02.2020
- Assists production winemakers to plan and efficiently execute daily incoming harvest lots, manage and create daily work orders, management of active fermentations and ensure wine lots are treated according to client SOP’s.
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
Marketing Coordinator
San Miguel Equine / Rancho San Miguel
06.2018 - 06.2020
- Managed Stallion advertising and yearly registries
- Maintained close client relationships with stallion owners
- Created digital advertisements for CTBA and RSM Stallion Roster brochures
Assistant Farm Manager
San Miguel Equine / Rancho San Miguel
10.2015 - 06.2018
- Responsible for management of heath, breeding, and foaling records for 350-600 horses, maintain veterinary inventory, and daily billing for veterinary clinic (San Miguel Equine)
- Organized and facilitated weaning, training, general health care, and registration of foals
- Spearheaded efficiency improvements targeted on optimizing records accuracy and accessibility across management.
- Tracked resources and materials for budgeting and ordering through AAEP each year.
- Created close client relationships with stallion and mare owners
- Managed Stallion advertising
Customer Service Representative
MealClub
06.2014 - 05.2015
- Assisted customers over the phone and via email with food and catering orders and resolved problems with a high level of professionalism and excellent client communication skills.
- Dispatched delivery drivers in an efficient and timely manner.
- Created and maintained interactive menus for online order placement for over 90 restaurants.
Assistant Trainer
Pete Agalos Performance Horses
06.2013 - 01.2015
- Daily care, feeding, and exercise of 14 horses in training.
- Administered prescribed medications to animals based on individual needs.
- Provided treatment for minor injuries and illness.
Grooming Assistant & Bather
The Golden Paw
01.2007 - 01.2009
- Washed, trimmed, brushed animals, and provided low maintenance hair cuts to accordance with good grooming standards.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Education
Bachelor of Science - Animal Science
California Polytechnic State University
San Luis Obispo, CA06.2015
Skills
- Administration of medications (IV, IM, and SubQ)
- Sterile preparation for therapeutic procedures
- Strong knowledge in general equine care
- Safe handling and restraint of equine
- Bandaging of wounds, apply standing wraps, etc
- Regular monitoring of patient TPR
- Plate positioning for digital radiography
- Assisting in gastroscopies and endoscopies
- Billing and Invoicing
- Client Relationships and Customer Service
- Schedule Management
- Telephone Etiquette
- Spreadsheet Development
Timeline
Remote Support
Northwest Equine Veterinary Accociates
09.2023 - Current
Office Manager
Northwest Equine Veterinary Associates
10.2022 - 09.2023
Veterinary Assistant
Northwest Equine Veterinary Associates
06.2020 - 10.2022
Retail Associate and Clinic Receptionist
Plateau Veterinary Services
03.2020 - 09.2021
Production Assistant
Purple Wine & Spirits
07.2018 - 02.2020
Marketing Coordinator
San Miguel Equine / Rancho San Miguel
06.2018 - 06.2020
Assistant Farm Manager
San Miguel Equine / Rancho San Miguel
10.2015 - 06.2018
Customer Service Representative
MealClub
06.2014 - 05.2015
Assistant Trainer
Pete Agalos Performance Horses
06.2013 - 01.2015
Grooming Assistant & Bather
The Golden Paw
01.2007 - 01.2009
Bachelor of Science - Animal Science
California Polytechnic State University
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