Hannah Van
Cheshire,CT
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
5
5
years of professional experience
Work History
Reservation Manager
Pandanus Resort
Phan Thiet, Viet Nam
12.2022 - 02.2024
- Monitored availability of rooms on a daily basis and adjusted rates accordingly.
- Developed strategies for increasing occupancy levels and optimizing revenue potential.
- Analyzed market trends to anticipate future demand and adjust pricing accordingly.
- Collaborated with sales teams to ensure successful execution of special events or promotions.
- Maintained up-to-date knowledge of hotel services, facilities, rates, discounts, local attractions.
- Handled all aspects of reservations including cancellations, modifications, confirmations.
- Generated reports related to occupancy levels, booking trends, customer feedbacks.
- Implemented cost-effective measures for streamlining operations and improving efficiency.
- Assisted with the implementation of new systems or software programs related to reservations management.
- Organized promotional activities aimed at generating more bookings from repeat customers.
- Managed online booking platforms and monitored social media channels for customer feedbacks.
- Prepared weekly forecasts regarding expected arrivals and departures along with room availability status.
- Assisted with the development of training materials for new staff members.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Reservation Manager
Ana Mandara
Nha Trang, Viet Nam
02.2019 - 11.2022
- Handled all aspects of reservations including cancellations, modifications, confirmations.
- Generated reports related to occupancy levels, booking trends, customer feedbacks.
- Performed necessary administrative tasks such as filing documents or preparing invoices.
- Prepared weekly forecasts regarding expected arrivals and departures along with room availability status.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Verified guest information and payment options ensuring accuracy and completeness.
Education
Bachelor of Science - International Business Administration
Foreign Languages & Information Technology
Ho Chi Minh City, Viet Nam10-2015
Skills
- Marketing understanding
- Customer service expertise
- Guest Relations
- Property Management Systems
- Upselling strategies
- Revenue management
- Phone Etiquette
Languages
English
Professional
Vietnamese
Native/ Bilingual
Timeline
Reservation Manager
Pandanus Resort
12.2022 - 02.2024
Reservation Manager
Ana Mandara
02.2019 - 11.2022
Bachelor of Science - International Business Administration
Foreign Languages & Information Technology
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