Hannah Vance
Fountain,CO
Summary
Hardworking professional with a strong work ethic and the ability to work autonomously or in teams. Known for resourcefulness, high productivity, and efficiency in completing tasks. Specializes in customer service and inventory management, excelling at communication, teamwork, and adaptability to ensure exceptional guest experiences.
Overview
10
10
years of professional experience
Work History
Bartender
SSP America America
Colorado Springs
03.2022 - Current
- Ensuring cleanliness and organization in the bar area as the lead bartender, monitoring staff to ensure compliance with established standards.
- Assisted in training new employees and creating detailed cleaning schedules for each shift.
- Delivered excellent guest experiences while providing quality drinks and maintaining cleanliness.
Broista
Dutch Bros
Colorado Springs
04.2021 - 05.2022
- Performed window, running, and machine tasks at Dutch Bros.
- Focused on efficient customer service, managing payments, order accuracy, and cup hygiene at the window.
- Ensured accurate order taking and processing of card payments while running.
- Maintained consistent high-quality drink production on machines.
- Collaborated with team to uphold shop cleanliness standards and efficiently manage product stocking and organization.
Server
Applebee's
Colorado Springs
01.2020 - 04.2021
- Assisted as a server and trainer to onboard new staff.
- Collaborated with team members to efficiently manage assigned sections and tasks, ensuring continuous restaurant cleanliness.
- Efficiently managed table upkeep, served food and beverages, processed payments, and provided assistance with menu inquiries.
Server/Bartender
Outback Steakhouse
Colorado Springs
01.2018 - 01.2020
- Maintained simultaneous oversight of 7+ tables, including drink and food orders, and provided efficient payment processing support
- Demonstrated strong organization skills to meet customer needs and exceed expectations while maintaining a clean environment.
Game Advisor
GameStop
Wichita Falls, TX
11.2014 - 08.2017
- Aided guests in finding suitable consoles, games, and accessories for their home and family needs
- Maintained awareness of newly released games and consoles in the market to provide informative recommendations to guests.
- Managed inventory to track stock levels, organized games and accessories for maximum efficiency, and maintained store cleanliness and organization.
Education
High School Diploma -
Penn Foster Online
12.2016
Skills
- Issue Resolution
- Troubleshooting
- Cash Handling
- Organizational ability
- Relationship Building
- Goal Setting
- Handling Complaints
- Quality Assurance
- Customer Service
- Team Leadership
- Coaching and Mentoring
- Verbal and Written Communication
- New Hire Training
References
- Jessica Hernandez, Supervisor at Ssp, 615-480-7042
- Caitlyn Crawford, Shift lead at Dutch Bros, 719-337-1424
- Alex Ishiba, Supervisor at Applebee's, 719-464-4128
Accomplishments
- Employee of the Month, Awarded for hard work and dedication at Outback in November of 2018.
- Certificate of Recognition, Awarded for hard work and great performance at SSP America in December of 2022.
Timeline
Bartender
SSP America America
03.2022 - Current
Broista
Dutch Bros
04.2021 - 05.2022
Server
Applebee's
01.2020 - 04.2021
Server/Bartender
Outback Steakhouse
01.2018 - 01.2020
Game Advisor
GameStop
11.2014 - 08.2017
High School Diploma -
Penn Foster Online
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