Hannah Van Skiver
Rochester,NY
Summary
Adept at fostering customer loyalty and enhancing team efficiency, tenure at Magnolia's Deli & Cafe showcased strong teamwork and active listening abilities. Mastering POS systems and resolving customer complaints with empathy, I significantly contributed to a positive dining experience, demonstrating both hard and soft skills crucial for customer interaction and relations. Cheerful Restaurant Team Member well-versed in taking customer orders and remaining calm during busiest times. Motivated individual handling food and drink preparation and operating cash registers in fast-paced dining environments. Clear communicator possessing outstanding customer service skills. Reliable employee who brings attention to detail and time management abilities to successfully multitask in fast-paced environments. Focused worker assists fellow employees in completing tasks.
Overview
5
5
years of professional experience
Work History
Restaurant Team Member
Magnolia's Deli & Cafe
05.2022 - Current
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
Cashier
Wegmans
05.2019 - 12.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Bachelor of Arts - Political Science
St. Michaels College
Colchester, VT05.2026
Skills
- Strong teamwork
- Customer interaction
- Active Listening
- Customer Relations
Timeline
Restaurant Team Member
Magnolia's Deli & Cafe
05.2022 - Current
Cashier
Wegmans
05.2019 - 12.2023
Bachelor of Arts - Political Science
St. Michaels College
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