Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Vanvalkenburg

Pearland

Summary

Dynamic administrative professional with extensive experience at HEB, excelling in customer service and time management. Proven track record in enhancing operational efficiency and resolving complex issues. Skilled in payroll auditing and maintaining accurate financial records, while fostering a collaborative team environment to drive partner engagement and satisfaction.

Overview

4
4
years of professional experience

Work History

Service Admin Assistant

HEB
Houston
01.2024 - Current

- Oversees Partner payroll hours auditing; determines issues needing resolution
- Audits payroll reports; ensures hours are listed properly; monitors XPTR reports and compares hours paid with those sent to Payroll
- Processes Partner profile changes and new hire information on HR / payroll systems
- Maintains current, accurate filing system of Partners
- Coordinates / tracks Store hiring needs and interviews; processes new hires; schedules training, Store orientations, and exit interviews; tracks turnover results
- Sorts incoming bills; distributes accounts receivable as appropriate; processes / files Store-related bills
- Distributes incoming mail
- Maintains proper inventory of Store and office supplies
- Schedules service repairs to maintain safe, efficient Store operations
- Coordinates meetings, training sessions, and special projects / activities; plans / executes Partner events and recognition programs
- Maintains bulletin boards and Store communications
- Supports management in administrative tasks (e.g., pulls / prints necessary performance appraisal data)
- Communicates time and attendance issues / requests to management
- Composes / types written correspondence
- Provides Partners with information about benefits, H-E-B policies and procedures, job postings, and Credit Union membership
- Orders / distributes Partner uniforms

Assistant Service Manager

HEB
Houston
07.2022 - Current

-Lead and support front-end operations, ensuring an exceptional customer experience and smooth Partner workflow.

-Supervise and coach Service Partners, driving engagement, accountability, and compliance with H-E-B service standards.

-Manage partner scheduling and payroll processing, auditing reports to ensure accurate timekeeping and data transfers.

-Coordinate hiring efforts for service department roles, including interviewing, onboarding, and facilitating partner training.

-Provide hands-on support in cashiering, customer service, and bagging as needed to maintain efficient store operations.

-Oversee customer traffic flow during peak hours, directing resources to minimize wait times and enhance service.

-Investigate and resolve customer concerns promptly, modeling strong service recovery techniques.

-Monitor and enforce shrink reduction processes, ensuring adherence to H-E-B policies and procedures.

-Maintain and reconcile store cash office operations, including balancing tills, terminal readings, and managing daily deposits.

-Support the Cash Control Lead in managing consignment inventory, office supplies, and accurate recordkeeping.

-Conduct regular till audits and assist with resolving financial variances and discrepancies.

Cash Control Specialist

HEB
Houston
02.2022 - Current

- Keeps records of Store financial transactions; ensures office / store funds balance
- Assists Cash Controller Lead with consignment inventories
- Performs all necessary terminal and bank readings
- Prepares / reconciles tills
- Visits the sales floor to help with pulls and audits
- Researches / resolves store accounting variances
- Assists with ordering / maintaining Cash Office supplies and forms
- Assists with resolving electronic maintenance / terminal issues
- Communicates feedback to cashiers as needed
- Assists with resolving electronic maintenance / terminal issues
- Communicates feedback to cashiers as needed
- Works to achieve department budget and Business Center income
- Performs Business Center Representative duties frequently
- Performs Checker / Customer Service Assistant duties, as needed

Cashier

HEB
Houston
04.2021 - Current

- Provides excellent service and customer interaction
- Collects payment for customer purchases
- Demonstrates suggestive selling techniques
- Bags groceries for customers
- Monitors and manage potential front-end shrink
- Makes change and keeps an accurate till
- Answers product related questions for customers
- Ensures company food safety and sanitation expectations are achieved by following SOP's

Education

Bachelor of Science (B.S.) - Criminology and Criminal Justice

University of Houston- Clear Lake
Clear Lake
12.2025

Associate in Science (A.S.) - General Studies

San Jacinto College- South Campus
Houston

Skills

  • Customer service
  • Time management
  • Task prioritization
  • Multitasking
  • Problem solving
  • Attention to detail
  • Organizational skills

Timeline

Service Admin Assistant

HEB
01.2024 - Current

Assistant Service Manager

HEB
07.2022 - Current

Cash Control Specialist

HEB
02.2022 - Current

Cashier

HEB
04.2021 - Current

Bachelor of Science (B.S.) - Criminology and Criminal Justice

University of Houston- Clear Lake

Associate in Science (A.S.) - General Studies

San Jacinto College- South Campus
Hannah Vanvalkenburg
Want your own profile? Create for free at Resume-Now.com