Hannah Gonzalez
Baytown
Summary
Motivated job seeker looking to obtain a new, challenging position. Works well under pressure, adaptable, and ready to be a strong team player. Friendly and professional Patient Access Representative effective. Scheduling, phone skills, and information in support. Goes beyond basic requirements to help staff be more efficient and on-task. Good at welcoming guests, answering questions, and anticipating needs.
Professional with extensive experience in patient access services, skilled at ensuring seamless patient experiences and efficient administrative processes. Strong focus on team collaboration, adaptability, and delivering results. Expertise in patient registration, insurance verification, and handling sensitive information with discretion. Known for reliability, problem-solving skills, and maintaining positive, patient-centric approach in fast-paced healthcare environments.
Overview
9
9
years of professional experience
Work History
Patient Access Service Representative
UT Health Science Center
09.2021 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Strengthened communication between clinical staff and patients by addressing inquiries and concerns promptly.
- Coordinated interpreter services when necessary to eliminate language barriers between staff and patients.
- Reduced errors in data entry by meticulously updating patient demographic information as needed.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Engaged with patients to provide critical information.
- Responded to inquiries by directing calls to appropriate personnel.
- Resolved customer complaints using established follow-up procedures.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
Leasing Consultant
Post Oak Apartments
08.2019 - 07.2021
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Distributed and followed up on tenant renewal notices.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Coordinated appointments to show marketed properties.
Operations Supervisor
Academy Sports + Outdoors
07.2018 - 11.2019
- Kept team operations consistent with well-established and clear departmental requirements
- Created environment of teamwork, collaboration, and open communication by empowering employees with relevant training
- Increased employee performance with motivational strategies, hands-on coaching, and fair discipline
- Built a strong, resilient team by identifying and onboarding highly qualified candidates for key front-line and senior management positions
- Managed customer experiences with a close eye on customer and team member interactions
Sales Associate
Cato's Fashion Store
07.2016 - 07.2018
- Explained promotions and special offers to customers
- Helped customers navigate store, complete sales and process returns
- Located items for customers by checking sister stores and online options
- Developed customer base by delivering consistent customer service
- Boosted sales by building attractive displays and merchandising products
- Resolved customer concerns using strong communication and conflict management skills
- Quickly and efficiently processed payments and made accurate change
- Met or exceeded individual sales goals
Education
No Degree - Real Estate
Leasing Consultant Classes
Houston, TX11-2020
High School Diploma -
Home Schooled
Baytown, TX05.2014
Skills
- Customer service
- Computer literacy
- Bilingual
- Strong communication
- Years of Epic Experience
- Quick Learner
- Reliable
- Respectable
- Time Management
- Flexible Schedule
- Multitasking
- File organization
- Patient confidentiality
- Medical terminology
- Appointment scheduling
- Healthcare systems
- Information collection
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- HIPAA compliance
- Customer follow-up
- Patient check-in
- Registration and admissions
- Relationship building
- Phone and email etiquette
- Flexible schedule
- Patient registration
- Data entry
- Conflict resolution
- Policy understanding
- Payment processing
- Scheduling diagnostic procedures
- Patient identity verification
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Calm and effective under pressure
- Multitasking Abilities
- Registration and scheduling
- Caring and empathetic
- Documentation skills
- Scheduling appointments
Languages
Spanish
Professional Working
Timeline
Patient Access Service Representative
UT Health Science Center
09.2021 - Current
Leasing Consultant
Post Oak Apartments
08.2019 - 07.2021
Operations Supervisor
Academy Sports + Outdoors
07.2018 - 11.2019
Sales Associate
Cato's Fashion Store
07.2016 - 07.2018
No Degree - Real Estate
Leasing Consultant Classes
High School Diploma -
Home Schooled
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