Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic
Hannah Vranek

Hannah Vranek

Oakfield,WI

Summary

Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Michels Corporations
Brownsville, WI
05.2024 - Current
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Developed and maintained filing systems for confidential documents and records.
  • Managed database systems containing customer contact information.
  • Facilitated communication between different departments within the organization.
  • Processed invoices for payment using accounting software applications.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Developed DocuSign's specifically tailored to the needs of trucking companies, encompassing PO numbers and Job numbers.
  • Processed invoices for trucking companies
  • Managed several active load boards for dispatched trucks

Veterinary Technician

Animal Wellness Center
Fond du Lac, WI
04.2021 - 06.2022
  • Maintained accurate medical records while ensuring a sterile work environment, performing nail trimmings and dental cleanings under anesthesia.
  • Determined appropriate dosages of medication based on weight calculations using veterinary scales.
  • Provided postoperative care for animals recovering from surgery including providing pain management treatments.
  • Assisted with euthanasia when necessary according to veterinarian instructions.
  • Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
  • Dispensed prescription medications upon request from veterinarians.
  • Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
  • Adhered strictly to safety protocols while working with hazardous materials such as drugs and chemicals.
  • Conducted regular inspections of kennel areas to ensure cleanliness standards were met.
  • Collected samples of bodily fluids to analyze for parasites or other diseases.
  • Monitored vital signs of animals during medical procedures and administered basic first aid treatments when necessary.
  • Cleaned and maintained equipment used in veterinary practices such as cages, examination tables, autoclaves.
  • Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
  • Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.
  • Performed physical examinations and diagnostic tests, such as x-rays, assisting with ultrasounds, blood work, and urinalysis.
  • Administered vaccinations and performed routine laboratory tests to check for any abnormalities in an animal's health condition.
  • Obtained relevant health history and information from clients to maintain medical charts.
  • Prepared and administered medications and vaccines as prescribed by veterinarian.

Veterinary Assistant/Personal Assistant to the Owner

Dr. Noah's Ark Veterinary Clinic
Shorewood, WI
02.2017 - 03.2021
  • I started off in February 2017 as a full-time receptionist and worked my way into the back to be an assistant.
  • I also took on the responsibility of managing inventory and keeping all of the shelves fully stocked and prepped.
  • Assumed additional role as personal assistant to owner/head veterinarian.
  • Checked patients into rooms, logged medical history, entered and read patient files, administered vaccines, performed nail trimming and dental cleanings under general anesthesia.
  • Dispensed medications orally or topically as directed by veterinarian.
  • Performed routine laboratory tests including urinalysis, microbiology cultures and hematology.
  • Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
  • Responded promptly to emergency calls after hours.
  • Maintained accurate medical records of all patients.
  • Observed patients' conditions post-treatment or surgery to ensure healing process was progressing well.
  • Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
  • Ordered medication refills when needed.
  • Provided emotional support to pet owners during difficult times.
  • Educated clients on proper animal health care routines.
  • Prepared laboratory slides for microscopic examinations.
  • Answered phone inquiries from clients regarding appointment scheduling, services offered.
  • Ensured that cages were kept clean at all times.
  • Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
  • Cleaned and sterilized exam rooms between appointments.
  • Recorded patient food and water intake and output levels on a daily basis.
  • Attended regular continuing education courses related to veterinary medicine.
  • Provided detailed patient care instructions to pet owners.
  • Administered vaccinations, medications and treatments as prescribed by the veterinarian.
  • Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
  • Obtained information and history from clients to maintain medical charts.
  • Assisted doctors and technicians by soothing upset or frightened animals.
  • Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
  • Released patients to owners with care directions from veterinary staff.
  • Delivered attentive, courteous service to promote overall patron satisfaction.
  • Trained new veterinary staff on office procedures and requirements.
  • Assisted veterinarians in examining animals.
  • Operated radiographic and ultrasound equipment.
  • Organized operating room ahead of procedures and assisted veterinarians during surgeries.
  • Administered immunizations, blood plasma and other medications to animals as prescribed by veterinarians.
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Communicated with veterinarians and staff members to maintain patient flow.
  • Completed enemas and catheterizations.
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.

Assistant Manager

Ferrante's Restaurant
Mequon, WI
08.2012 - 01.2018
  • I had many different roles within my work at Ferrante's, from hosting to being the assistant manager, and everything in between when the spot needed to be filled. I would swap between serving and hosting, with my flexible schedule, during my high school years. I then moved up the ladder from hosting and serving to become the assistant manager. During my serving/manager shifts, my duties included setting up the kitchen, stocking items, seating customers, memorizing the specials, taking drink orders along with food orders, writing the daily special boards, working with our P.O.S system, changing prices in the computers, and ensuring customer satisfaction. While working at Ferrante's, I was trained to work under heavy pressure and handle an extremely fast-paced working environment. During those shifts, I was a server first and assistant manager when needed. Other duties included answering phones, taking to-go orders, seating customers, communicating with kitchen staff, making reservations, being an expert in allergy awareness, providing assistance to the elderly and disabled, and ensuring all customers were satisfied with their food and visit.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Maintained up-to-date knowledge of company products and services.
  • Established processes for monitoring customer satisfaction levels.
  • Managed customer service inquiries and complaints in a timely manner.
  • Ensured compliance with safety regulations and company policies.
  • Resolved conflicts between team members in an effective manner.
  • Communicated regularly with customers to gain insights into their needs.

Cashier/Customer Service

Pet Supplies Plus
Glendale, WI
06.2010 - 07.2014
  • During my time at Pet Supplies Plus, I provided stability within the business as one of the lead front-end cashiers and customer service reps. My responsibilities included answering phone calls, keeping shelves stocked and organized, checking customers out fast and efficiently, answering customers' questions about their pets, maintaining a clean working station on the main floor and in the back room, ensuring customer satisfaction, working with animals, etc.

  • Resolved customer complaints professionally in accordance with company policy.
  • Performed other duties as assigned by management.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Stocked shelves with merchandise when needed.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Followed company security procedures for handling large sums of money.
  • Ensured compliance with all safety regulations within the store environment.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Issued receipts, refunds, credits or change due to customers.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.

Education

High school or equivalent -

Nicolet High School
Glendale, WI
06.2013

No Degree in Nursing -

Milwaukee Area Technical College
Milwaukee, WI

Skills

  • Reception
  • Client Service
  • Hospital
  • Customer Care
  • Experienced
  • Veterinary assistant
  • Animal restraint
  • Veterinary experience
  • Animal handling
  • Veterinary Technician Experience
  • Animal Care
  • Kennel Experience
  • Medical Imaging
  • Triage
  • Restaurant Management
  • Medication Administration
  • Critical Care Experience
  • Laboratory Experience
  • Computer Skills
  • Pet Care
  • Management
  • POS
  • Dog Handling
  • Computer Operation
  • Laundry
  • Caregiving
  • Data Entry
  • Document Control
  • Invoice Processing
  • Office Administration
  • Filing
  • Digital Archiving
  • Spreadsheet Management
  • Document Management
  • Administrative Support
  • Filing and data archiving
  • Time Management
  • Typing proficiency
  • Billing and coding

Certification

  • Customer Service
  • Work motivation
  • Work style: Reliability
  • Veterinary technician
  • Bartending

SCORED PROFICIANT IN ALL ASSESMENTS

Languages

English
Professional

References

References available upon request.

Timeline

Administrative Assistant

Michels Corporations
05.2024 - Current

Veterinary Technician

Animal Wellness Center
04.2021 - 06.2022

Veterinary Assistant/Personal Assistant to the Owner

Dr. Noah's Ark Veterinary Clinic
02.2017 - 03.2021

Assistant Manager

Ferrante's Restaurant
08.2012 - 01.2018

Cashier/Customer Service

Pet Supplies Plus
06.2010 - 07.2014

High school or equivalent -

Nicolet High School

No Degree in Nursing -

Milwaukee Area Technical College

Similar Profiles

CREATE PROFILE
Hannah Vranek