Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Wagley

Derry,NH

Summary

Dynamic professional with a proven track record at Pacsun, enhancing workflow and customer satisfaction through effective leadership and customer service. Skilled in retail operations and visual merchandising, I excel in multitasking and fostering team growth. Achieved notable improvements in store performance and customer loyalty by implementing strategic initiatives.

Overview

6
6
years of professional experience

Work History

Cashier

Dick’s Sporting Goods
12.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Assistant Manager

Pacsun
11.2022 - 12.2024
  • Identified inefficiencies to propose actionable improvements for overall workflow.
  • Led training initiatives, enhancing employee skills and confidence.
  • Addressed service gaps with targeted initiatives to exceed customer expectations.
  • Established open lines of communication with team for feedback and suggestions.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.

Keyholder

Garage Clothing
03.2023 - 06.2023
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
  • Coordinated with management to implement promotional strategies, driving foot traffic and sales.
  • Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
  • Conducted thorough audits of cash handling procedures, safeguarding against discrepancies.

Sales Associate

Pacsun
04.2019 - 11.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Education

Associate Of Arts - Liberal Arts

Southern New Hampshire University
Manchester, NH

GED -

Pinkerton Academy
Derry, NH
06.2021

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Retail operations
  • Strong multi-tasking
  • Stockroom management
  • Dependable and reliable
  • Store maintenance
  • Accurate money handling
  • Merchandise strategizing
  • Visual merchandising
  • Scheduling
  • Store opening and closing

Timeline

Cashier

Dick’s Sporting Goods
12.2024 - Current

Keyholder

Garage Clothing
03.2023 - 06.2023

Assistant Manager

Pacsun
11.2022 - 12.2024

Sales Associate

Pacsun
04.2019 - 11.2022

Associate Of Arts - Liberal Arts

Southern New Hampshire University

GED -

Pinkerton Academy

Similar Profiles

CREATE PROFILE
Hannah Wagley