Hannah Wagner

• Improved system stability by implementing proactive IT maintenance and monitoring procedures.
• Lead network infrastructure configuration and installation projects, specializing in Cisco and Ubiquiti equipment
• Developed comprehensive documentation ensuring efficient knowledge transfer among team members.
• Lead Microsoft Environment migration projects for customer acquisitions specializing in BitTitan migration services and PAX8 licensing.
• Proficient is navigating different email services including M365 to GSuite.
• Configure and install Sangnoma, Digium and Yealink phone systems.
• Ability to run, terminate and troubleshoot CAT5/6, Fiber, and analog cables.
• Audit customers quarterly to ensure all security technical guidelines are being met.
• Troubleshoot tickets in the most efficient way while also ensuring customer experience is pleasant.
• Travel for weeks at a time across the South East to install network equipment, workstations and wiring.
• Ability to adapt to various applications that customers use day to day from the hospitality industry to the financial world.

Built strong relationships with clients through consistent communication and excellent customer service.

• Expanded client base by actively prospecting for new business opportunities and generating referrals.

• Tediously reviewed inspection reports to mitigate any potentials risks for the policy holders.
• Communicated with agents and ensured all risk factors are addressed.