Hi, I’m
Hannah Wagnitz
Green Bay,WI
Summary
Highly efficient, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
2
years of professional experience
Work History
Zesty's Frozen Custard
Crew Member
09.2023 - 05.2024
Job overview
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Documented customer orders and conveyed special requests to kitchen staff.
- Completed milkshakes and ice cream desserts for customers.
Crumbl Cookies
Crew Member
01.2023 - 09.2023
Job overview
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
- Participated in ongoing training programs, continuously updating knowledge of company policies and procedures.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Played a key role in successful store audits by maintaining compliance with health department regulations and company guidelines for cleanliness standards.
- Offered suggestions for process improvements that ultimately led to more efficient operations within the store location.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished serving stations with fresh food and cleaned up spills.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Documented customer orders and conveyed special requests to kitchen staff.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
The Candy Bar
Cashier
06.2022 - 10.2022
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
Bay Port High SchoolGreen Bay, WI
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Clear Communication
- Cash Handling
- Cleaning
- Customer Engagement
- Taking Orders
- Flexible Schedule
- Safe Food Handling
- Interactive communication skills
- Integrity and Honesty
- Safety awareness
- Drive-Thru Operations
- Leadership Qualities
- Learning Agility
- Valid Driver's License
- Complex Problem-Solving
- Safety
- Creativity and Innovation
- Menu Memorization
- Positive Company Representation
- Assertiveness
- Health Code Compliance
- Diversity awareness
- Point-of-sale transactions
- Product Promotion
- Multitasking and Organization
- Team Player
- Adaptability and Flexibility
- Cleaning and organization
- Collaboration and Teamwork
- Attention to Detail
- Critical Thinking
- Dependable and Cooperative
- Cleaning and sanitation
- Order Taking
- Cleaning and sanitizing
- Money Handling
- Decision-Making
- Guest service
- Basic Math
- Food Safety
- Stocking and Replenishment
- Resolving Complaints
- Handling Complaints
- Foodservice
- Training and Motivation
- Managing Orders and Deliveries
- Opening and closing procedures
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Crew Member
Zesty's Frozen Custard
09.2023 - 05.2024
Crew Member
Crumbl Cookies
01.2023 - 09.2023
Cashier
The Candy Bar
06.2022 - 10.2022
Bay Port High School
Work Preference
Work Type
Part TimeWork Location
On-SiteRemoteImportant To Me
Company CultureWork-life balanceCareer advancementWork from home optionFlexible work hoursAdditional Information
I am currently 17 years old
Similar Profiles
Mallary EckelkampMallary Eckelkamp
Human Resources at Ranchers Custard Company dba Andy's Frozen CustardHuman Resources at Ranchers Custard Company dba Andy's Frozen Custard
Bryce BremserBryce Bremser
Line Cook at Freddy's Frozen Custard & SteakburgersLine Cook at Freddy's Frozen Custard & Steakburgers
Kathleen LinkKathleen Link
Front of House/Shift Leader Manager at Bobby's Frozen CustardFront of House/Shift Leader Manager at Bobby's Frozen Custard
DAVID XIONGDAVID XIONG
Anesthesia Technician at ThedaCare Orthopedic CareAnesthesia Technician at ThedaCare Orthopedic Care
Gianna SchliepGianna Schliep
Registered Nurse at Sierra Medical Center-TravelRegistered Nurse at Sierra Medical Center-Travel