Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Waite

Nashville,TN

Summary

Organized decision maker and strategic planner with top-notch interpersonal and communication skills focused on solving problems creatively with consistent practices. Noted experience in office administration, multitasking, and team leadership.

Overview

7
7
years of professional experience

Work History

Agent Experience Coordinator

Compass
09.2022 - Current
  • Managed agent licenses, ensuring proper office placement and tracking expiration dates for timely renewals
  • Conducted audits, rectifying record discrepancies, and transitioned the license record system to a new platform called Monday
  • Provided access cards and maintained agent access records, implementing corrections, and transitioning to the Monday platform
  • Assisted with independent contract agreements, facilitating agent transitions, creating and resolving contract cases effectively using Salesforce in conjunction with other platforms
  • Collaborate with the transactions team to process and deposit commission checks.
  • Created SOPs for my evolving position and created and organized documents for the management of 3 different offices in a Google drive.
  • Directly managed customer inquiries and issues through various communication channels
  • Provided 1:1 support for customers to enhance their adoption of Compass technology and services
  • Collaborated with the National Onboarding team to facilitate onboarding processes for new customers
  • Offered marketing support, including answering questions, and creating collateral
  • Assisted in agent onboarding, conducted marketing training, and expanded AEC onboarding responsibilities, including uploading new agent information from DocuSign and creating business cards
  • Streamlined internal processes for improved efficiency and productivity within the agency.
  • Provided printer training and troubleshooting

General Manager

Steak N Shake
01.2021 - 01.2022
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs
  • Maintained less than 1% variance
  • Increased overall efficiency by streamlining operations and implementing innovative managerial strategies.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers
  • Led initiative to improve Customer satisfaction scores from over 14% negative (per 10k customers) to Zero complaints recorded in a rolling 90 day period
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits
  • Maintained and trained team on food safety with 90% and 91% scores from Ecosure Audits
  • Reduced turnover by 60% in a six-month period while increasing sales by 50% with fair and consistent practices
  • Maximized time and employee productivity, payroll and accounting programs into centralized systems
  • Responsible for recruiting, selecting, training, disciplining, and scheduling team members
  • Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.

Team Lead

Social Grounds Coffee Company
01.2021 - 01.2022

Barista

Savannah Coffee Roasters
11.2019 - 09.2020

Day School Teacher

Calvary Day School
02.2019 - 05.2019

Barista/Manager

Bluffview Art District-Coffee Shop
10.2017 - 04.2018

Education

Associate of Arts in English -

Volunteer State Community College
Gallatin, TN
12.2019

Skills

  • Google Suites
  • Excell
  • Microsoft Office
  • Customer Focus and retention
  • Patient teacher

Timeline

Agent Experience Coordinator

Compass
09.2022 - Current

General Manager

Steak N Shake
01.2021 - 01.2022

Team Lead

Social Grounds Coffee Company
01.2021 - 01.2022

Barista

Savannah Coffee Roasters
11.2019 - 09.2020

Day School Teacher

Calvary Day School
02.2019 - 05.2019

Barista/Manager

Bluffview Art District-Coffee Shop
10.2017 - 04.2018

Associate of Arts in English -

Volunteer State Community College

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Hannah Waite