Hannah Walden
Morgantown,WV
Summary
Dynamic and reliable professional with a proven track record at Texas Roadhouse Restaurant, adept at enhancing customer satisfaction and streamlining operations. Excels in multitasking and customer service, significantly improving team efficiency and client loyalty. Skilled in cleaning, sanitation, and employing strong work ethic to achieve high-quality results.
Professional caregiver with strong background in early childhood education. Proven expertise in creating engaging learning environments and fostering children's social and emotional development. Adept at team collaboration, flexible to changing needs, and driven to achieve impactful results. Skilled in classroom management, curriculum development, and child safety protocols.
Overview
5
5
years of professional experience
Work History
Bartender, Server
Texas Roadhouse Restaurant
04.2022 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Proficient in multitasking in a fast-paced environment to manage multiple tables simultaneously.
- Collaborative team player, supporting colleagues to ensure a smooth shift during peak hours.
- Maintains a clean and organized work area.
- Adhering to all sanitation standards.
Host, To Go Specialist, Server
Logan's Roadhouse
09.2021 - 03.2022
- Monitored seating area and checked restrooms regularly to keep spotless.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Answered customer questions about hours, seating, and menu information.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Completed daily side work and opening and closing duties without fail.
- Delivered pick-up and curbside orders to guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Daycare Teacher
Kiwanis Daycare Center
06.2021 - 10.2021
- Gathered materials and resources to prepare for lessons and activities.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Developed innovative activities to engage young children in learning process.
- Monitored classroom to verify safe and secure environment.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Maintained open lines of communication with other staff members regarding any concerns or updates on individual students'' progress.
- Fostered critical thinking skills in daycare students through age-appropriate problem-solving exercises during circle time activities.
- Increased daycare students'' social skills by incorporating group activities and cooperative play into daily routines.
- Promoted language acquisition in young learners with engaging storytelling, songs, and word games.
- Consistently demonstrated proper handwashing procedures to children, promoting good hygiene habits and preventing the spread of germs in classroom
Host, To Go Specialist
O'Charley's Restaurant & Bar
02.2021 - 06.2021
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Daycare Teacher
Sarah's Heart Daycare
10.2020 - 02.2021
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Gathered materials and resources to prepare for lessons and activities.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
Apparel Sales Associate
Walmart
07.2020 - 09.2020
- Provided expert advice on sizing, fit, materials, and care instructions for various apparel items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Pressed and folded items upon arrival in store to increase visual appeal.
- Increased customer satisfaction by providing personalized assistance and product recommendations.
- Conducted regular inventory audits to maintain accurate records of products available in the store.
To Go Specialist, Host
Logans Roadhouse Grill
02.2020 - 06.2020
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Utilized POS system to receive and process food and beverage orders.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
- Processed customer payments and balanced cash drawers.
- Addressed any special dietary requests or accommodations made by customers while placing their orders with precision.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Supported overall restaurant cleanliness by adhering to sanitation guidelines when handling food items and packaging materials.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Streamlined to-go operations, implementing an organized system for tracking orders.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
Education
High School Diploma -
Lincoln County High School
Hamlin, WV05-2020
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Time management
- Cleaning and sanitation
- Child safety
- Strong work ethic
- Basic math skills
Timeline
Bartender, Server
Texas Roadhouse Restaurant
04.2022 - Current
Host, To Go Specialist, Server
Logan's Roadhouse
09.2021 - 03.2022
Daycare Teacher
Kiwanis Daycare Center
06.2021 - 10.2021
Host, To Go Specialist
O'Charley's Restaurant & Bar
02.2021 - 06.2021
Daycare Teacher
Sarah's Heart Daycare
10.2020 - 02.2021
Apparel Sales Associate
Walmart
07.2020 - 09.2020
To Go Specialist, Host
Logans Roadhouse Grill
02.2020 - 06.2020
High School Diploma -
Lincoln County High School
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