Hannah Waldoch
Appleton,WI
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team retention and customer loyalty. Expert at recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
16
16
years of professional experience
Work History
Manager of Guest Experience
Lululemon
Appleton, WI
04.2019 - Current
- Built our strategy and led our team through our transition from a pop-up store location into a permanent store.
- I have consistently mentored other Assistant Managers within our region.
- Nurtured a culture of respect and inclusivity within the team to foster a supportive and productive work atmosphere.
- Enabled team members to comprehend and replicate store vision through effective communication and reasoning.
- Supervised store's end-to-end hiring process. Successfully recruited, selected, and onboarded individuals to drive performance.
- Led performance management activities, providing direct feedback and conducting continuous check-ins to ensure team recognition and rewards.
- Maintained high level of guest experience by evaluating guest connections and providing technical product education in collaboration with team members.
- Achieved high levels of guest satisfaction by providing excellent service, managing expectations, handling disputes tactfully.
- Assessed, monitored, and closed gaps in guest experience by comparing performance against established goals for key metrics.
- Implemented a system for monitoring guest feedback and complaints to pinpoint areas that could be enhanced.
- Coordinated events aimed at increasing customer engagement and fostering loyalty.
- Set objectives for team members to enhance the overall customer satisfaction.
- Compiled data on guest experience KPIs in monthly reports
Store Manager
Claire's
Appleton, WI
01.2010 - 01.2011
Assistant Manager
Famous Footwear
Appleton, WI
01.2009 - 01.2011
Store Manager/District Trainer
Famous Footwear
Madison, WI
2017 - 2020
- During my time at Famous Footwear, I leveraged my skills of enrollment and support by running 2 store closures. After these store closures, I continued to stay in touch with our employees and help support them in their time of transition.
- I traveled to different stores and districts to help in all areas of the business and essential 'flip' them to performing in their market. My largest district flip was in Kansas City. Myself, two other store managers, and three district managers spent over three weeks in the area, spending time at all local stores, facilitating and training our teams in that market to bring them back to performing.
- While being a store manager at Famous Footwear, I managed three stores in total for them. After 'fixing' one store long-term and finding/training another store manager for the location, I'd move on to another that needed the same support.
- Developed an all-encompassing onboarding initiative for newly hired managers, encompassing training in both technical and soft skills.
- Collaborated with managers in regular performance review sessions to evaluate metrics and give recommendations for enhancement.
- Implemented training initiatives at the district level, which equipped managers with an in-depth understanding of company policies and procedures.
- Enhanced managers' ability to handle customer inquiries effectively through specialized training workshops.
- Analyzed existing store protocols to pinpoint areas in need of improvement through process optimization initiatives.
- Provided guidance and support for employees with leadership potential.
- Created and implemented training materials, manuals, procedures, and visuals to align with organizational objectives.
Store Manager
Van's
Pleasanton, CA
2016 - 2017
- My store was considered a 'spotlight' store. This meant that we were held in high value by the company. We would receive visitors from corporate often and have successful store visits.
Multi-Unit Store Manager/District Recruiter
Hot Topic
Pleasanton, CA
2014 - 2016
- Executed 3 store optimizations, 1 store closure, and 1 store opening while maintaining home stores' performance.
- I was appointed district recruiter responsibilities and was responsible for recruiting, interviewing, filling, and backfilling all leadership positions within the district.
- During my time at HOT TOPIC, I ran 4 different stores within the market.
Store Manager
G by GUESS
San Jose, CA
2013 - 2014
- This was my highest volume store that I have run. Our annual revenue was $15 million.
- At this store I hired and trained 200 seasonal employees.
- I managed and developed a leadership team of 15.
Store Manager
Claire's/Icing
San Francisco, CA
2012 - 2013
- During my career at Claire's/Icing, I was most known for my skill in cleaning up store operations and reducing store shrink by almost half in one fiscal year each time I worked for the company. I was successful in these endeavors because I knew that everything leads back to your people and their training.
Store Manager
IT'SUGAR
San Francisco, CA
2011 - 2012
- IT'SUGAR was a San Francisco retail start-up at this time. During my time with the company, I received additional training and experience beyond a typical store manager role. In addition to the typical store manager duties, I was responsible for buying, pricing, margin, visual merchandising, transfers, human resources, benefits, etc. We were writing the guidelines and policies as we went along.
Education
Some College (No Degree) - Psychology
College of Marin
NovatoSkills
- Guest Experience
- Team Building and Leadership
- Future Leader Development
- Performance Management
- Enrollment
- Reasoning and Decision Making
- Culture Growth
- Diversity and Inclusion
- Employee Resource Groups
- Recruiting
- Talent Acquisition
- Hiring, Onboarding, & Training
- HR Processes
- Store Merchandising
- Loss Prevention
- Retail Inventory Management
References
References available upon request.
Timeline
Manager of Guest Experience
Lululemon
04.2019 - Current
Store Manager
Claire's
01.2010 - 01.2011
Assistant Manager
Famous Footwear
01.2009 - 01.2011
Store Manager/District Trainer
Famous Footwear
2017 - 2020
Store Manager
Van's
2016 - 2017
Multi-Unit Store Manager/District Recruiter
Hot Topic
2014 - 2016
Store Manager
G by GUESS
2013 - 2014
Store Manager
Claire's/Icing
2012 - 2013
Store Manager
IT'SUGAR
2011 - 2012
Some College (No Degree) - Psychology
College of Marin