Hannah Watts
Lafayette,USA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with my main focus being my customer service oriented approach, and adherence to all safety and company related policy and procedure.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Personal Banker
The Provident Bank of New Jersey-Fredon, NJ
09.2024 - Current
- Establish customer identity according to guidelines and adheres to all other compliance procedures
- Open and close accounts and CDs, and perform maintenance on existing accounts as requested by customers
- Ability to maintain and balance a cash drawer and use a cash device accurately
- Answer questions or concerns regarding banking services, products, and policies, as well as all online banking related inquires
- Act as ATM 'Custodian' and take full responsibility for filling, balancing, and performing maintenance on the Bank's ATM.
- Provide access to safe deposit boxes
- Assisted clients with account inquiries, transactions, and financial product offerings.
- Developed strong relationships with clients to enhance customer satisfaction and retention.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Cross-sold bank products and services to meet customer needs and provide options.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Supported managers in implementing operational improvements that increased efficiency across the branch network.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Trained new personal bankers, elevating team performance and service quality.
Temporary Bank Teller
Lakeland Bank-Vernon Valley, NJ
05.2024 - 08.2024
- Processed customer transactions accurately and efficiently, ensuring compliance with bank policies. Transactions including but not limited to deposits, withdrawals, loan payments, and cashing checks.
- Providing entry to safe deposit box and abiding by all policies and procedures to ensure safe entry.
- Assist in routine maintenance of the ATM.
- Refer customers to the appropriate employee regarding opening new accounts or investment services.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cash drawer integrity through regular balancing and reconciliation practices.
- Recommended banking products based on customer needs to enhance service offerings.
- Collaborated with team members to streamline transaction processes for improved efficiency.
- Implemented best practices for risk management, reducing discrepancies in daily operations.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
Spa Receptionist
Elements Spa-Vernon, NJ
08.2023 - 06.2024
- Managed front desk operations, ensuring smooth guest check-in and appointment scheduling.
- Coordinated spa services and treatment bookings, optimizing staff schedules for efficiency.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Maintained accurate records of transactions and client preferences using spa management software.
- Trained new reception staff on operational procedures and customer service standards.
- Implemented feedback processes to gather client insights for continuous service enhancement.
- Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
- Escorted clients to spa areas, treatment rooms, and offices.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
- Handled payments and processed credit card transactions.
- Communicated with spa team members if clients canceled or changed appointment times.
- Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Proactively communicated any schedule changes or cancellations with clients in a timely manner, minimizing potential conflicts or dissatisfaction.
- Enforced spa policies, following company procedures at all times.
- Resolved client issues professionally, promoting a positive image of the spa brand.
- Confirmed appointments, communicated with clients, and updated client records.
- Work variety of shifts including nights, mornings, weekends, and holidays.
Hotel Front Desk Agent
Crystal Springs Resort-Vernon, NJ
07.2022 - 01.2024
- Managed guest check-in and check-out processes to ensure smooth operations and customer satisfaction.
- Resolved guest inquiries and complaints promptly, enhancing overall guest experience and loyalty.
- Work and be flexible for a variety of shifts including late nights, early mornings, weekends and holidays.
- Coordinated room assignments and maintained accurate reservation records using hotel management software.
- Trained new front desk staff on procedures, policies, and customer service best practices.
- Implemented upselling techniques to promote hotel amenities, contributing to increased revenue generation.
- Collaborated with housekeeping team to maintain cleanliness standards and expedite room readiness for guests.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Balanced daily cash drawer accurately, minimizing discrepancies and ensuring proper accounting procedures were followed.
- Participated in regular staff meetings to share feedback from guests and suggest improvements for overall hotel operations.
- Managed a high volume of incoming calls professionally while maintaining an exceptional level of customer service.
- Collected room deposits, fees, and payments.
Waitress/Server
The Barnyard-Branchville, NJ
11.2021 - 10.2022
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Efficiently take customer orders, offer menus, make and serve drinks and desserts, and run food to tables.
- Take phone calls for to go orders and package to go orders.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Managed order accuracy and efficiency during high-volume service periods.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Monitored dining area cleanliness and maintained a welcoming atmosphere for patrons.
- Resolved customer complaints effectively, ensuring satisfaction and repeat business.
- Assisted in inventory management, tracking supplies to minimize waste and optimize costs.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Cruise Travel Agent
ABSea Interline Tours and Cruises
06.2019 - 07.2022
- Assisting existing and new clients with planning cruise vacations
- Making reservations both over the phone and online
- Processing payments over the phone and online
- Answering phone calls and emails
- Quoting cruise prices and answering any inquiries
- Light bookkeeping
- Entering/updating rates and other data entry on the main website
- Maintaining exceptional communication with clients
- Researched and negotiated with suppliers to secure competitive rates for accommodations and services.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Developed personalized travel itineraries based on client preferences and budgetary constraints.
- Generated repeat business through proactive follow-up with past clients, soliciting feedback on their experiences and offering tailored recommendations for future trips.
- Educated clients on travel documentation and vaccination requirements, ensuring smooth and hassle-free travel experiences.
- Followed up with customers to increase customer service with travel plans.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
Education
High School Diploma -
High Point Regional High School
Wantage, NJ06.2021
Skills
- Relationship building
- Customer service
- Customer satisfaction
- Cash handling
- Interpersonal skills
- Banking
- Issues resolution
- Financial services
- Professional appearance
- Cross-selling and upselling
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Customer service-focused
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Branch operations
- Regulatory compliance
- Attention to detail
Certification
- Certified Notary Public, 2025-08-01, 2030-08-31
- CPR Certification, 2025-03-01, 2027-03-31
Timeline
Personal Banker
The Provident Bank of New Jersey-Fredon, NJ
09.2024 - Current
Temporary Bank Teller
Lakeland Bank-Vernon Valley, NJ
05.2024 - 08.2024
Spa Receptionist
Elements Spa-Vernon, NJ
08.2023 - 06.2024
Hotel Front Desk Agent
Crystal Springs Resort-Vernon, NJ
07.2022 - 01.2024
Waitress/Server
The Barnyard-Branchville, NJ
11.2021 - 10.2022
Cruise Travel Agent
ABSea Interline Tours and Cruises
06.2019 - 07.2022
High School Diploma -
High Point Regional High School