Hannah Webb
El Cajon,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office/practice settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Dental Office Assistant and Administrator
Poway Dental Arts
01.2024 - Current
- Improved patient satisfaction by efficiently managing appointment scheduling and cancellations.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Contributed to a welcoming atmosphere for patients by maintaining a clean and organized reception area.
- Enhanced office efficiency with thorough management of patient billing, insurance claims, and payment processing.
- Provided essential administrative support by performing tasks such as drafting correspondence, managing calendars, and maintaining office files, contributing to overall office efficiency and productivity.
Scheduling/Patient Coordinator/Office Administrator
Boulder OMS
03.2022 - 12.2023
- Greet and check in patients, collect personal, medical and insurance information
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Organizing and adjusting the doctors' schedules each day
- Schedule appointments with referring doctors
- Answering phones and helping patients and directing patient calls
- Maintaining and establishing patient records - inputting any data and updates
- Communicating with patients regarding fees and in network insurances.
- Schedule and confirm patients upcoming appointments
Medical Receptionist Office Assistant
California Mobile Physicians
08.2021 - 03.2022
- Greet and check in patients, collect personal, medical, and insurance Information
- Schedule, reschedule, and verify patient appointments
- Schedule appointments with secondary care providers
- Coordinate physician’s schedules and maintain patient flow by communicating patient arrivals or delays
- Answering phones, helping patients with questions and concerns
- Triage and direct patient’s calls.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
Dental Assistant
Kenny Williams DDS
03.2017 - 06.2020
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Gathered and reviewed patient records, data, and health history to share with dentists for quick and accurate patient assessments, diagnosis and treatment
- Entered patient data into dental records system and observed all confidentiality rules to maintain patient privacy
- Took bitewing, periapical, panoramic, and occlusal X-rays and prepared for dentists to review
- Laid out dental instruments and equipment before procedures
- Educated patients on treatment procedures and post-procedure home care
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work
- Sterilized tools, exam chair, trays, and surfaces for a clean and safe dental office
- Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures
- Managed use, cleaning, sterilization, and storage of instruments according to ADA standards
- Gather medical information, dental health history and vitals from patients.
Dental Assistant
Santee Children's Dentistry
03.2014 - 08.2015
- Identical Duties as above in similar role
Education
Dental Assisting -
San Diego Dental Careers
San Diego, CA07.2013
High School Diploma -
The Learning Choice Academy
Spring Valley, CA06.2013
Skills
- Proactive attitude
- Phone Etiquette
- Office Organization
- Filing systems
- Document Preparation
- Data Entry
- Office Management
- Appointment Scheduling
- Proficient in Excel, Word, Outlook
References
- Tanya Williams, (858) 822-9898
- Tammy Luce, (858) 231-0084
Timeline
Dental Office Assistant and Administrator
Poway Dental Arts
01.2024 - Current
Scheduling/Patient Coordinator/Office Administrator
Boulder OMS
03.2022 - 12.2023
Medical Receptionist Office Assistant
California Mobile Physicians
08.2021 - 03.2022
Dental Assistant
Kenny Williams DDS
03.2017 - 06.2020
Dental Assistant
Santee Children's Dentistry
03.2014 - 08.2015
Dental Assisting -
San Diego Dental Careers
High School Diploma -
The Learning Choice Academy
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