Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Weber

Fort Wayne,IN

Summary

Director of Operations with eight years in the dental laboratory industry, specializing in full-service processes and advanced technologies like CAD/CAM and implants. Proven ability to manage client relationships and streamline lab operations, driving teams toward operational excellence. Strong strategic problem-solving skills have led to improved client satisfaction and consistent delivery of high-quality results. Instrumental in increasing company revenue from $5M in 2022 to $8M in 2024, reflecting effective leadership and strategic initiatives.

Overview

10
10
years of professional experience

Work History

Director of Operations

Stoller Dental Laboratory
06.2022 - Current
  • Spearheaded strategic initiatives that enhanced operational efficiency, driving consistent company growth.
  • Fostered a collaborative team environment, promoting accuracy and efficiency through innovative leadership.
  • Oversaw business development strategies, crafting solutions aligned with client needs and industry trends.
  • Developed expertise in dental sales, cultivating strong client relationships and innovative solutions.
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Strengthened customer relationships by providing personalized service and recommendations for account improvements.

Account Representative

Stoller Dental Laboratory
01.2022 - 06.2022
  • Delivered exceptional client service, prioritizing customer satisfaction and retention.
  • Managed complex projects from inception to completion, leveraging technical expertise to resolve issues.
  • Executed strategies that boosted sales and strengthened client relationships.
  • Enhanced customer satisfaction ratings through proactive resolutions of questions and concerns.

Dental CAD/CAM Technician

Stoller Dental Laboratory
11.2018 - 12.2021
  • Executed hands-on stain and glaze services in lab and chairside settings.
  • Expert-level designs containing crowns, bridges, implants, alignment jigs, digital dentures and full cosmetic designs using 3Shape CAD/CAM.
  • Delivered technical support and training to lab and clinical teams to uphold industry standards.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.

Dental Technician

Image Dental Arts
01.2016 - 11.2018
  • Poured, trimmed, and ditched model work
  • Utilized 3Shape systems to learn scanning and designing
  • Kept production flowing by operating three mills and staining crowns & bridges

Education

Associate of Science - Dental Technology

Indiana University of Fort Wayne
Fort Wayne, IN
05.2016

Skills

  • Stain and glaze application
  • CAD/CAM technology
  • Implant procedures
  • Team building and leadership
  • Strategic planning
  • Operations management
  • Client relations and sales
  • Process optimization strategies
  • Digital dentistry expertise
  • Material science knowledge
  • Communication skills

Timeline

Director of Operations

Stoller Dental Laboratory
06.2022 - Current

Account Representative

Stoller Dental Laboratory
01.2022 - 06.2022

Dental CAD/CAM Technician

Stoller Dental Laboratory
11.2018 - 12.2021

Dental Technician

Image Dental Arts
01.2016 - 11.2018

Associate of Science - Dental Technology

Indiana University of Fort Wayne

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