Hannah Wegner
Clackamas,OR
Summary
Dynamic leader with extensive experience at Alaska Air Group, excelling in cargo operations and team management. Proven track record in enhancing customer service and safety compliance, while effectively training and mentoring staff. Skilled in auditing and operations management, driving performance improvements and fostering a collaborative work environment.
Overview
14
14
years of professional experience
Work History
Manager System Cargo
Horizon Air
Portland, OR
06.2025 - Current
- Oversee daily operations and ensure compliance with safety regulations.
- Managed team schedules and coordinated shift assignments effectively.
- Monitore inventory levels and coordinate supply chain logistics efficiently.
- Lead performance reviews and provide constructive feedback to team members.
- Resolve customer inquiries and complaints with professionalism and care.
- Coach, mentor and train team members in order to improve their job performance.
- Ensured compliance with industry regulations and company policies.
- Develop and implement strategic plans to achieve company objectives.
- Lead a team of 35 employees and team leads, ensuring high productivity and excellent customer service.
- Evaluat individual and team business performance and identify opportunities for improvement.
- Implement process improvements to streamline service delivery operations.
- Monitor staff performance and addressed issues.
- Enforce customer service standards and resolved customer problems to uphold quality service.
- Led team operations to enhance efficiency and customer satisfaction.
SUPERVISOR, CARGO SERVICES
Horizon Air
Portland, OR
12.2021 - 06.2025
- Supervised operations of 35 cargo agents and leads to ensure safety and compliance.
- Analyzed and resolved safety concerns to prevent future incidents.
- Collaborated with TSA, FAA, Alaska Air, and Horizon Air auditors for regulatory adherence.
- Oversaw audits at Portland station, ensuring timely completion and compliance.
- Communicated policies and procedures effectively to support team understanding.
- Coordinated scheduling and staff assignments to optimize operational efficiency.
- Monitored inventory levels and ordered supplies to maintain seamless operations.
- Supervised daily operations to ensure efficient workflow and productivity.
- Coordinated scheduling and staff assignments to meet operational demands.
- Monitored inventory levels and ordered supplies as needed for smooth operations.
- Maintained compliance with safety regulations to promote a safe work environment.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
TEAM CARGO LEAD/TRAINER
Horizon Air
Portland, OR
03.2018 - 11.2021
- Reported safety concerns to management and created detailed safety reports in online system.
- Identified faulty equipment and coordinated repairs to ensure operational efficiency.
- Supported crew members by fostering a collaborative work environment.
- Delivered exceptional customer service to enhance client satisfaction.
- Trained new hires and provided constructive feedback to improve performance.
- Mentored trainers and staff to refine instructional techniques and increase engagement.
- Facilitated effective communication between team members and management regarding safety issues.
- Developed training materials to streamline onboarding process for new employees.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
CARGO AGENT/TRAINER
Horizon Air
Portland, OR
09.2015 - 03.2018
- Executed timely cargo dispatch to aircraft while ensuring efficient time management.
- Screened cargo to meet safety and regulatory standards.
- Coordinated cargo loading and unloading for Alaska Air flights.
- Prepared shipping documents and ensured compliance with regulations.
- Collaborated with team members to optimize cargo handling processes.
- Communicated with clients to confirm shipment details and resolve issues.
- Assisted in training new staff on operational procedures and safety protocols.
- Monitored equipment maintenance to ensure reliability and safety standards.
- Provided customer service in accordance with company policies and procedures.
- Coordinated the movement of goods between terminals and ensured efficient delivery of cargo items.
- Inspected cargo to ensure compliance with safety regulations prior to loading or unloading.
- Created labels that accurately identified packages by content type, origin and destination locations .
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
RAMP LEAD AGENT
Menzies Aviation
Portland, OR
08.2013 - 09.2015
- Directed daily operations of loading and offloading, ensuring team communication efficiency.
- Managed time effectively while adhering to safety protocols during aircraft marshalling and towing.
- Reported safety concerns promptly, maintaining strong crew and operational communications.
- Enforced compliance with company policies, promoting high standards of safety and accountability.
- Selected by management to represent Portland station during transition to Menzies Aviation in Toronto, Canada.
- Monitored agents to ensure adherence to safety and operational standards.
- Trained and motivated new agents to enhance performance and job knowledge.
- Conducted daily ramp audits, ensuring accurate bookkeeping for operational efficiency.
CUSTOMER SERVICE AND SECURITY
Norton Simon Museum
Pasadena, CA
10.2011 - 07.2013
- Delivered exceptional customer service and ensured security at Pasadena Norton Simon Museum.
- Monitored galleries for suspicious behavior and reported incidents promptly.
- Enforced museum guidelines and policies to maintain a safe environment for guests.
- Utilized effective communication skills over radio and in person to coordinate security efforts.
- Identified needs of customers promptly and efficiently.
Education
Certificate - Leadership
Leadership Academy
Seattle, WA07-2022
Associate of Arts -
PASADENA CITY COLLEGE
Pasadena, CA06-2010
Associate of Science -
PASADENA CITY COLLEGE
Pasadena, CA06-2010
Skills
- Leadership
- Authorized signatory
- GSC certification
- First aid and AED certified
- Dangerous goods certification
- Policy and procedure knowledge
- Communication skills
- Auditing expertise
- Cargo operations
- Ramp operations
- Customer service excellence
- Organizational skills
- Team leadership
- Excel proficiency
- Word proficiency
- Outlook proficiency
- S4A proficiency
- iCargo proficiency
- SmartKargo proficiency
- Sabre/Image proficiency
- Training delivery
- Time management
- Operations management
- Safety compliance
- Customer relationship management
- Team coordination
- Training development
- Effective communication
- Shift scheduling
- Verbal and written communication
- Policy and procedure development
- Coaching and mentoring
- Financial management
References
- Chris Bowe, Mgr System Cargo, 503-515-7073
- Charity Crossett, Director Regional Station Ops, 208-866-0463
- Kathy Harshmen, Regional Compliance Mgr, 509-990-3473
- Jessie Jorissen, Sr Ground Policy & Proc Spec, 503-572-0086
Affiliations
Alaska Air Flying Dragon Boat Races
Timeline
Manager System Cargo
Horizon Air
06.2025 - Current
SUPERVISOR, CARGO SERVICES
Horizon Air
12.2021 - 06.2025
TEAM CARGO LEAD/TRAINER
Horizon Air
03.2018 - 11.2021
CARGO AGENT/TRAINER
Horizon Air
09.2015 - 03.2018
RAMP LEAD AGENT
Menzies Aviation
08.2013 - 09.2015
CUSTOMER SERVICE AND SECURITY
Norton Simon Museum
10.2011 - 07.2013
Certificate - Leadership
Leadership Academy
Associate of Arts -
PASADENA CITY COLLEGE
Associate of Science -
PASADENA CITY COLLEGE