Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Weller

Wood River,IL

Summary

Hi! My name is Hannah, I have worked in empathetic fields before with Caregiving, and I'd love to get back into another one. I am looking to connect on a different level with my career itself. I enjoy solving issues and finding the root of every problem.

Overview

4
4
years of professional experience

Work History

Delivery Driver

Walmart
Wood River, IL
07.2023 - 04.2024
  • Received daily delivery instructions and route assignments from dispatch.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Responded promptly to emergency situations involving vehicles or personnel on the roadways.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.

Material Handler

Geodis Logistics
Edwardsville, IL
06.2022 - 12.2022
  • Inspected and performed regular maintenance on material handling equipment used in warehouse and reported repair needs.
  • Minimized number of material moves and reduced backtracking and length of moves, resulting in optimum equipment and personnel deployment.
  • Developed and maintained strong working knowledge of products and handling requirements.
  • Loaded, unloaded, moved, stacked and staged product after pinpointing most effective material handling equipment for specific tasks.
  • Logged unit quantities and entered data into inventory database.
  • Worked with internal departments to locate missing packages and remedy incorrect deliveries.
  • Checked incoming deliveries for quality and quantity to promptly identify damage or issues pertaining to orders.
  • Disposed of debris and hazardous materials properly to avoid contamination.
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
  • Loaded completed orders on pallets according to delivery numbers.
  • Packed merchandise into boxes and containers in preparation for safe shipment.

Caregiver

Central Illinois Care Services
Glen Carbon, IL
01.2022 - 03.2022
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Assisted with meal planning to meet nutritional plans.
  • Followed care plan and directions to administer medications.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Laundered clothing and bedding to prevent infection.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Supported bathing, dressing and personal care needs.
  • Followed safe lifting and transferring techniques to transport residents.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Assisted patients with daily personal hygiene.
  • Provided ongoing compassionate patient care for each client.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Cooked appetizing and satisfying meals and snacks.
  • Assisted patients with bathing, dressing, daily hygiene care and grooming.
  • Provided patients with transportation to and from doctor appointments.
  • Tracked and reported clients' progress based on observations and conversations.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Engaged with patients and families to provide emotional support and daily living instruction.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Transported patients to medical, dental and personal care appointments.

Inshop

Jimmy John's Gourmet Sandwiches
Wood River, IL
12.2021 - 03.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked with cross-functional teams to achieve goals.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Cook

Peel Wood Fired Pizza
Edwardsville, IL
07.2021 - 12.2021
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Adhered to food safety standards when storing and preparing foods.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Checked quality of ingredients before use in order to ensure freshness.
  • Ensured that all food was cooked at the correct temperature and stored correctly.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Assisted in developing new recipes or modifying existing ones for better taste or efficiency.

CSR

Pizza Hut
Wood River, IL
05.2020 - 03.2021
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Made outbound calls to obtain account information.
  • Developed strong customer relationships to encourage repeat business.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Improved customer service wait times to mitigate complaints.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Exceeded company productivity standards on consistent basis.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.

Education

High School Diploma -

East-Alton Wood River High School
East Alton, IL
12.2021

Skills

  • Active listening
  • Adaptability
  • Attentiveness
  • Conflict resolution
  • Creativity
  • Decision-making
  • Dependability
  • Effective communication
  • Empathy
  • Friendliness
  • Knowledge of your product or service
  • Open-mindedness
  • Patience
  • Quick thinking
  • Reading physical and emotional cues
  • Responsiveness
  • Timelines

Timeline

Delivery Driver

Walmart
07.2023 - 04.2024

Material Handler

Geodis Logistics
06.2022 - 12.2022

Caregiver

Central Illinois Care Services
01.2022 - 03.2022

Inshop

Jimmy John's Gourmet Sandwiches
12.2021 - 03.2022

Cook

Peel Wood Fired Pizza
07.2021 - 12.2021

CSR

Pizza Hut
05.2020 - 03.2021

High School Diploma -

East-Alton Wood River High School

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