Hannah Western
Soquel,CA
Summary
Seeking a full time-position that will utilize my strong communication skills and years of experience in team-oriented projects using Microsoft Office. I am interested in growing my career by working in a hard-working and positive environment surrounded by motivating individuals.
Overview
12
12
years of professional experience
Work History
Quality Assurance Specialist
Tradin Organic
12.2023 - Current
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Optimized workflow efficiency by introducing automation tools into the QA process where appropriate.
Quality Assurance Associate
TRADIN ORGANIC
12.2020 - Current
- Reviewed and approved COA's, making sure everything meets the specification before shipping the product off to the destination
- I specifically worked on the fruit and vegetable team, ensuring that the final product meets the quality standards
- Providing excellent customer service; I efficiently am answering large amount of emails from suppliers our companies work with
Hostess
Ventana grill
10.2017 - 03.2020
- Provided excellent customer service; maintained friendly and a positive attitude
- Organized and accepted reservations in-person or through the phone, and prioritized reservations to accommodate all customers
- Handled customer complaints with excellent listening skills
- Communicated with customers, coworkers, and management professionally and effectively
Retail clerk
Noland's on the wharf
03.2013 - 08.2017
- Provided excellent customer service, greeted and acknowledged guests
- Organized, stocked, and replenished inventory in an accurate and efficient way
- Processed customer purchases and returns
Education
Bachelor of science - nutrition, data analysis, data literacy, intermediate finance, economic analysis
California Polytechnic State University
San Luis Obispo, CA06.2020
Skills
- Proficiency in Microsoft Office
- Highly motivated
- Independent problem solver
- Time Management
- Strong communication
- Critical thinking
- Able to operate under pressure
Timeline
Quality Assurance Specialist
Tradin Organic
12.2023 - Current
Quality Assurance Associate
TRADIN ORGANIC
12.2020 - Current
Hostess
Ventana grill
10.2017 - 03.2020
Retail clerk
Noland's on the wharf
03.2013 - 08.2017
Bachelor of science - nutrition, data analysis, data literacy, intermediate finance, economic analysis
California Polytechnic State University
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