Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hannah Whitbeck

Wayne

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Ascend Wellness Group
05.2022 - Current
  • Kept track of inventory and cash flow.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Received multiple awards for customer service skills and going above and beyond for the team.
  • Daily utilization of Microsoft word, Canva, and other internal program resources for graphic design.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Cultivated professional working relationships with peers and supervisors.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.

Shift Supervisor

Starbucks
04.2019 - 04.2022
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Monitored food preparation, production, and plating for quality control.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.

Customer Service Representative

Volkswagen Group of America
01.2018 - 01.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Addressed customer account discrepancies and concerns.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Responded proactively and positively to rapid change.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Trained new personnel regarding company operations, policies and services.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

High school diploma -

Saline High School
Saline, MI
06.2017

Skills

  • Safety reviews
  • Cash handling
  • Training and mentoring
  • Document management
  • Inventory control
  • Employee training
  • Policy enforcement
  • Staff development
  • Staff motivation
  • Customer-oriented

Certification

Driver's License

Timeline

Shift Supervisor

Ascend Wellness Group
05.2022 - Current

Shift Supervisor

Starbucks
04.2019 - 04.2022

Customer Service Representative

Volkswagen Group of America
01.2018 - 01.2019

High school diploma -

Saline High School

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