Hannah White
Meridian,ID
Summary
Personable and resourceful professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities, and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Detail-oriented, and able to learn new concepts quickly.
Overview
2
2
years of professional experience
Work History
Utilization Management Representative
Ameriben Medical Management
Meridian , ID
08.2024 - Current
- Processing requests for inpatient admissions, outpatient procedures, and specific treatments
- Accurately recording patient information and relevant details into multiple systems
- Reduced wait times for essential services by effectively managing utilization review caseloads and prioritizing urgent requests.
- Developed strong working relationships with healthcare providers to ensure seamless communication and coordination of services.
- Conducted training sessions for recently hired personnel.
Customer Service Representative, Escalation 1
TaxHawk
Boise, Idaho
12.2023 - 05.2024
- Responding to inquiries and providing answers promptly
- Addressing and resolving customer issues
- Appropriately managing confidential information
- Collaborating with others to find solutions and accurate answers
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Supervisor, Specialist
WeWhiten
Boise , ID
03.2023 - 12.2023
- Guided new hires and established productive routines.
- Coordinated staff schedules and provided timely communications.
- Facilitated new building launch through effective coordination with leadership.
- Adjusted processes according to new leadership.
- Achieved increased sales through effective client relationships, and strategic marketing techniques
Education
Bachelor of Science - MINOR IN BUSINESS
Boise State University
Boise, ID05.2024
Skills
- Problem solving, critical thinking
- Customer service
- Effective communication
- Detail-oriented documentation
- Highly organized
- Commitment to quality performance
Timeline
Utilization Management Representative
Ameriben Medical Management
08.2024 - Current
Customer Service Representative, Escalation 1
TaxHawk
12.2023 - 05.2024
Supervisor, Specialist
WeWhiten
03.2023 - 12.2023
Bachelor of Science - MINOR IN BUSINESS
Boise State University
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