Hannah Whitehead
Atlanta,MI
Overview
11
11
years of professional experience
Work History
Receptionist/Office Assistant
Alger Parks & Recreation
Munising, MI
01.2024 - Current
- Greeted and welcomed visitors, providing a positive first impression of the company
- Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence
- Created detailed reports on daily activities such as visitor traffic, phone call volume, and appointment scheduling metrics
- Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction
- Maintained an organized front desk area, including managing visitor sign-in process and programming key fobs
- Responded to inquiries from visitors in a timely manner, providing accurate information or directing them to the appropriate resources
Floor Sales Associate
Community Threads
Munising, MI
09.2022 - 02.2024
- Sorted through donations.
- Greeted everyone who walked in.
- Answered questions about the area and store.
- Kept the store looking taken care of.
- Properly priced, tagged and hung items in their proper places.
- Checked customers out using a POS system.
- Opened and closed the store.
- Balanced drawer daily and prepared deposit.
- Maintained a friendly and inviting demeanor.
Front Desk Receptionist
Roam Inn
Munising, MI
05.2018 - 08.2023
- Checked guests in, explained what their stay at our Inn would entail.
- Answered phone calls for both the Inn and for its adjoining restaurant, Tracey's.
- Attended to any requests guests made at the time of their reservation and during their stay, providing a sincere and genuine hosting experience.
- Put up and took down breakfast buffet in mornings, kept coffee full, etc.
- Communicated with the rest of the Inn team, housekeeping and Tracey's.
- Notified maintenance team of any repairs needed throughout the Inn.
Teller
Embers Credit Union
Munising, MI
04.2021 - 07.2022
- Provided basic teller services, handled guest complaints and assisted in solving/mending these complaints.
- Balanced drawer regularly, accurately count cash back to guests.
- Tracked and filed all transactions.
- Communicated effectively and often with the rest of my team.
- Completed all tasks as efficiently as possible.
- Recognized by several members and by my team leader for exceptional customer service and relations.
Secretary
The Munising News
Munising, MI
01.2020 - 04.2021
- Answered and directed calls.
- Collected subscriber information, filed and updated as needed.
- Took in all classified ads, accurately billing by word count.
- Invoicing.
- Full annual inventory count of storefront office supplies.
- Kept storefront tidy and clean.
- Met deadlines and completed all required daily tasks as promptly as possible.
- Proofread and corrected before sending paper to the printing office.
- Digitized paper copy files.
- Accurately filed all job orders.
Secretary
Munising Public Schools
Munising, MI
10.2017 - 06.2018
- Coordinated and carried out personalized curriculum for special education students.
- Assisted children experiencing difficulty in reading and math, as well as hand-eye coordination and physical exercise.
- Prepared and sent out IEPs to parents, coordinated with MARESA.
- Coordinated meetings with parents to discuss child's progress and areas of difficulty.
Sales Consultant
Verizon Authorized Retailer
Munising, MI
07.2017 - 05.2018
- Implemented up-selling strategies, recommended accessories and complementary purchases-insurance plans, additional devices, promotional sales and data plans.
- Asked directed questions to better understand the guest's personal needs, and suggest products based on those needs.
- Demonstrated product capabilities, answered any questions about products, services and plans.
- Promptly answered any emails, phone calls or texts from guests about their product or service plan.
- Processed credit, debit and cash payments.
- Followed up with existing customers to provide additional support and address any concerns, recommend an upgrade of their device or service plan.
- Assisted walk-in traffic with identifying personal needs and goals to provide customized solutions.
- Performed monthly inventory count of devices and accessories.
Front Office Assistant
Family Fare Supermarket
Munising, MI
07.2014 - 07.2017
- Kept physical files and digitized records, organized for easy updating and retrieval.
- Provided quality clerical support through accurate data entry.
- Audited every cash drawer daily to ensure daily operations ran smoothly and cashiers would be held accountable for any errors or discrepancies.
- Maintained composure and calm demeanor in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Answered telephone calls to field inquiries from vendors and various other callers seeking information.
- Prepared daily deposit.
Timeline
Receptionist/Office Assistant
Alger Parks & Recreation
01.2024 - Current
Floor Sales Associate
Community Threads
09.2022 - 02.2024
Teller
Embers Credit Union
04.2021 - 07.2022
Secretary
The Munising News
01.2020 - 04.2021
Front Desk Receptionist
Roam Inn
05.2018 - 08.2023
Secretary
Munising Public Schools
10.2017 - 06.2018
Sales Consultant
Verizon Authorized Retailer
07.2017 - 05.2018
Front Office Assistant
Family Fare Supermarket
07.2014 - 07.2017
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