HANNAH WILKIE
Tiverton
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server
Li’l Bear Sports Pub
05.2012 - 02.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
15 Point Road Restaurant
01.2014 - 01.2016
Server
Marina Café and Pub
01.2017 - 01.2018
Server
The Barn Restaurant
05.2021 - 12.2024
Social Worker Intern
Higher Ground International NGO
01.2019 - 04.2020
- Attend and participant in team meetings and work with the multi-disciplinary team members and volunteers to ensure level of needs is met according to the client’s goals
- Assisted in the implementation of social service programs and community outreach efforts.
- Updated client documentation for accurate, compliant and current records.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- Advocated for clients to assure respected rights and wishes.
Administrator
Little Willow
02.2022 - Current
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
Education
School of Social Work
Rhode Island College
01.2025
Associates in Arts -
Community College of Rhode Island
01.2017
Skills
- Active listening
- Speaking
- Writing
- Monitoring
- Coordination
- Time management
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Cleanliness standards
- Service prioritization
- Team collaboration
Certification
- TIPS Rhode Island On-Premise Alcohol Server Training
- CPR/AED Certification
Timeline
Administrator
Little Willow
02.2022 - Current
Server
The Barn Restaurant
05.2021 - 12.2024
Social Worker Intern
Higher Ground International NGO
01.2019 - 04.2020
Server
Marina Café and Pub
01.2017 - 01.2018
Server
15 Point Road Restaurant
01.2014 - 01.2016
Server
Li’l Bear Sports Pub
05.2012 - 02.2021
School of Social Work
Rhode Island College
Associates in Arts -
Community College of Rhode Island
Similar Profiles
Kassie CoveyKassie Covey
Bartender at Hungry Bear Pub and GrillBartender at Hungry Bear Pub and Grill
Katie RichterKatie Richter
Figure Skating Coach at Black Bear Sports GroupFigure Skating Coach at Black Bear Sports Group
Harley MassaroHarley Massaro
Customer Experience Manager at Black Bear Sports GroupCustomer Experience Manager at Black Bear Sports Group
Octavio TavaresOctavio Tavares
Office Nurse at Southcoast CardiologyOffice Nurse at Southcoast Cardiology
Thomas WoodThomas Wood
Customer Service Cashier at American DreamCustomer Service Cashier at American Dream