Hannah Williams
Belmont,MI
Summary
Dynamic leader with proven expertise in enhancing operational efficiency and team performance at Pine Rest. Excelled in organization, and leadership, significantly improving office work flow and staff productivity. Skilled in MS Office Suite and administrative procedure, adept at fostering professional relationship, and achieving critical objectives. Demonstrated excellence in multitasking and communication, driving positive outcomes and maintaining high standards of professionalism.
Overview
7
7
years of professional experience
Work History
Support Staff Supervisor
Pine Rest
12.2023 - Current
- Responsible for day to day operation of the front office while providing daily administrative support to staff including, but not limited to; scheduling, answering phones, prescription refills,faxing, scanning, emails, payments, and managing patient complaints.
- Assisted Clinic Manager with any and all tasks including, but not limited to; managing calendar, taking meeting minutes, organizing/preparing meetings and events, running reports, and office errands.
- Inspected and oversaw all operational functions regarding; fire extinguishers, emergency lights/tests, and fundamental conditions of the building.
- Built and managed over thirty providers schedules and session limits.
- Implemented policy and procedures to improve the efficiency of office operations.
- Developed and maintained effective relationships with vendors and suppliers.
- Coordinated with service providers to facilitate on-site maintenance and repair work.
- Monitored office supply needs with consistent inventory checks and requisition approvals.
- Managed and paid all office invoices.
- Balanced and maintained all deposit reconciliations.
- Maintained accurate time card/payroll records and submitted them to accounting for processing.
- Drafted and monitored employee schedules to support effective resource allocation.
- Interviewed potential candidates and provided thorough reviews to HR to aid in hiring decisions.
- Reviewed employee performance issues, addressing absenteeism or tardiness and recommending disciplinary action.
- Trained all front office staff in job specific tasks and evaluated continuing education needs to improve team performance.
Career Break
Professional Development
07.2021 - 12.2023
- Due to relocation, furthering my education, and searching for a career that aligns more closely with my field of study, I took a career break during this time period. This time allowed me to enhance my skills, complete relevant coursework, and focus on finding a role that better matches my professional goals and expertise.
General Manager
Qdoba
02.2019 - 07.2021
- Built and maintained loyal, long-term customer relationships through effective customer service.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Served customers by phone and in person by taking orders and answering product or service questions.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Manager
Culver's
08.2017 - 02.2019
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Filled in on all work stations as needed to maintain a steady work flow.
- Checked all orders for quality and completeness.
- Identified needs of customers promptly and efficiently.
- Enforced high customer service standards and resolved customer problems to uphold quality service.
- Recruited and hired qualified candidates to fill open positions.
- Trained employees on additional job positions to maintain coverage of roles.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Upheld company standards and compliance requirements for operations.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
Education
Some College (No Degree) - Communication
Eastern Michigan University
Ypsilanti, MISkills
- Organization
- Leadership
- Time Management
- Precise Attention to Detail
- Adaptability
- Multitasking Abilities
- Critical Thinking
- Excellent Verbal and Written Communication
- Scheduling and calendar management
- MS Office Suite
Timeline
Support Staff Supervisor
Pine Rest
12.2023 - Current
Career Break
Professional Development
07.2021 - 12.2023
General Manager
Qdoba
02.2019 - 07.2021
Manager
Culver's
08.2017 - 02.2019
Some College (No Degree) - Communication
Eastern Michigan University
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