Hannah Williams
Manila,AR
Summary
Dynamic professional with a robust background at Big River Steel, excelling in customer service excellence and Project Development proficiency. Spearheaded tour development and streamlined order management, significantly enhancing client engagement and operational efficiency. Demonstrates a unique blend of account management and team training skills, driving revenue growth and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Tour Guide
Big River Steel
Osceola, AR
06.2024 - Current
- Developed guest relationships to achieve high level of satisfaction.
- Navigated through diverse weather conditions and environments to deliver tours without compromising quality or safety.
- Worked closely with colleagues in order to provide a high level of service throughout the duration of the tour.
- Conducted tours for customers throughout the steel mill facility, covering key areas such as the EAF, LMF, Caster, CGL1 line, CGL2 line, and Autonomous Coil Yard.
- Ensured all customers were equipped with proper PPE, including hard hats, ear protection, sturdy footwear, and safety glasses.
- Maintained customer safety throughout tours in high-temperature environments.
- Monitored visitors' activities to confirm compliance with establishment or tour regulations and safety practices.
- Please note that I am a current Inside Sales Representative II, as well as a tour guide.
Inside Sales Representative II
Big River Steel
Osceola, AR
03.2023 - Current
- Required to independently work and manage all aspects of customer orders in coordination with the Outside Sales Representative and all internal departments, including, but not limited to: quality, accounting, scheduling, and logistics.
- Controls customer and product development parts/orders, negotiates mode changes and discounts, and provides operations and order status updates, along with other strategic functions that support the commercial department.
- Timely and accurate execution of the duties and responsibilities of this position prevents the loss of customers and revenue.
- Managed multiple sales projects simultaneously and met deadlines.
- Expedited customer orders for quick delivery and to promote satisfaction.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Identified customer needs by asking questions and advising on best solutions.
- Provided product information and demonstrations to customers via phone and online platforms.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Assisted in the development of sales materials, including brochures and online content.
- Monitored market trends and competitor activity to adjust sales strategies accordingly.
- Greeted and assisted customers to foster positive experiences.
- Performs specialized market account management
- Handles aspects of customer accounts that include quote pricing for new business
- Detailed knowledge of customer requirements, markets, and business
- Understanding of grades, properties, and end uses
- Coordination and participation in internal and external meetings to assist in the development of products and/or processes and procedures
- Makes at least one visit per quarter to end-use customers; provides detailed trip reports, and coordinates responses to any follow-up items.
Education
Masters of Business Administration - Marketing
Arkansas State University
Jonesboro, AR12-2025
Bachelors of Business Administration - Accounting And Finance
Arkansas State University
Jonesboro, AR08-2023
Skills
- Tour development
- Customer service excellence
- Order management
- Inventory control
- Sales
- Email etiquette
- Telephone etiquette
- Client engagement
- Team training and development
- Account management
- Microsoft office and outlook proficiency
- Computer proficiency and Microsoft office
References
Terry Matney (former Inside Sales Manager)
+1 (281) 253-5365
Sumner Cullom (BRS Hot Mill Manager)
+1 (870) 780-4921
Timeline
Tour Guide
Big River Steel
06.2024 - Current
Inside Sales Representative II
Big River Steel
03.2023 - Current
Masters of Business Administration - Marketing
Arkansas State University
Bachelors of Business Administration - Accounting And Finance
Arkansas State University
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