Hannah Williams
Athens,AL
Summary
Results-oriented Customer Service Manager with a successful history at Blue Plate Cafe, recognized for enhancing customer satisfaction through effective problem-solving and communication. Proven expertise in workflow optimization led to significant improvements in operational efficiency and quality standards. Committed to enforcing policies that drive project completion, while continuously developing new skills to adapt to changing environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Leader/Restaurant Waiter
Blue Plate Cafe
Huntsville, AL
01.2022 - Current
- Checked orders for quality and completeness.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Resolved customer complaints promptly and professionally.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Handled emergency situations with composure and in accordance with company guidelines.
Embroidery Technician
5 Boys Screen Printing & Embroidery
Madison, AL
10.2020 - 01.2022
- Performed routine maintenance on embroidery machines, including changing needles, threading machines, cleaning lint filters.
- Programmed correct color sequences to match order ticket specifications.
- Programmed and operated multi-head embroidery machines to produce quality products.
- Read and interpreted work order to uphold specific guidelines and produce high-quality pieces.
- Coordinated with customers and management to complete special projects, including wedding gowns.
- Stored threads, stabilizers, bobbins and other materials correctly in their designated areas.
Daycare Teacher
Primrose Schools
Madison , AL
02.2018 - 12.2019
- Managed record keeping duties such as attendance records and daily reports of individual child activities.
- Coordinated with co-teachers and staff to plan and execute school events and field trips.
- Created a positive, nurturing environment for young students.
- Developed and implemented daily lesson plans that promote physical, mental, and social development.
- Participated in staff meetings and professional development workshops.
- Engaged with children on individual basis to build positive, trusting relationships.
- Organized and led activities to promote physical, mental and social development.
Education
High School Diploma -
Bob Jones High School
Madison AL05-2017
Skills
- Strong verbal and written communication
- Telemarketing expertise
- Policy enforcement
- Customer service management
- Action planning
- Problem-solving
- Workflow optimization
- Deadline management
Certification
- Microsoft Word
- Microsoft Excel
- MIcrosoft PowerPoint
Timeline
Shift Leader/Restaurant Waiter
Blue Plate Cafe
01.2022 - Current
Embroidery Technician
5 Boys Screen Printing & Embroidery
10.2020 - 01.2022
Daycare Teacher
Primrose Schools
02.2018 - 12.2019
- Microsoft Word
- Microsoft Excel
- MIcrosoft PowerPoint
High School Diploma -
Bob Jones High School
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