HANNAH WILLIAMS
Lincoln,AR
Summary
Administrative data professional with extensive experience in credit processing, data handling, and records management. Proficient in Microsoft Office Suite, delivering clear communication that enhances team performance in fast-paced environments. Strong work ethic drives consistent results and operational efficiency.
Overview
11
11
years of professional experience
Work History
Data Operations Specialist
HelpCard Processing - Vive Financial
Draper, Utah
08.2021 - Current
- Coordinated daily operations to enhance workflow efficiency and ensure deadline compliance.
- Maintained accurate transaction records for detailed reporting purposes.
- Facilitated training sessions for new hires on operational practices and software tools.
- Processed approvals and declines of credit applications for credit-impaired consumers.
- Managed the issuance and waiving of fees, interest charges, credits, and suppressed interest per sales team directives.
- Imported charge and credit files from merchants, ensuring accuracy with authorization requests and promotional terms.
- Established Merchant/Provider accounts based on signed documents, including merchant type, location, contact details, promotional terms, pricing/fees, and billing information.
- Managed aging cardholder accounts to ensure timely charge-off and compliance.
- Facilitated accurate transmission of consumer information to credit bureaus for reporting.
Office Assistant
TruTrak Flight Systems
Springdale, USA
02.2019 - 08.2019
- Executed accurate data entry and updates of customer information, sales orders, and invoices in accounting and inventory software.
- Managed multi-line phone system to collect/distribute messages and direct calls efficiently.
- Provided professional customer interactions via phone, email, and in-person to address inquiries and connect with appropriate staff.
- Supported internal staff with clerical and administrative tasks to enhance team productivity.
- Contributed to production of electronic assemblies during peak demand periods.
- Delivered technical support for TruTrak Flight Systems products to assist customers.
General Store Manager
Game X Change
Fayetteville, USA
10.2014 - 02.2019
- Conducted interviews, hired, and trained associates on P.O.S. system and sales tactics.
- Promoted collaboration and efficiency by coaching, disciplining, and appraising employee performance.
- Managed store operations, including organization, maintenance, and purchasing functions.
- Addressed customer concerns with knowledgeable service and resolved issues promptly and effectively.
Skills
- Microsoft Office Suite
- Fishbowl Inventory Software
- QuickBooks Enterprise
- Effective communication
- Workflow optimization
- Credit processing
- Transaction reporting
- Multi-line phone proficiency
- Accurate and detailed
- Strong work ethic
- Time management
- ISO 9001:2015 Internal Auditor
References
Carrie McBane, Data Operations Supervisor at Vive Financial, (479) 228-8592
Madlyn Robinson, Supervisor Client Services at Clinical Reference Laboratory,(913) 915-5674
Pamela Rogers, Client Support Manager at GoodLeap, (479) 422-3298
Tamatha Chiang, Revenue Cycle Manager at NWA Internal Medicine, (479) 282-0316
Waylon Thompson, Data Operations Specialist at Vive Financial, (479) 301-1875
Timeline
Data Operations Specialist
HelpCard Processing - Vive Financial
08.2021 - Current
Office Assistant
TruTrak Flight Systems
02.2019 - 08.2019
General Store Manager
Game X Change
10.2014 - 02.2019