Hannah Williams
Jonesboro,GA
Summary
Dynamic customer service professional with a proven track record in effectively addressing and resolving customer issues, enhancing client satisfaction. Recognized for strong commitment to team collaboration and achieving positive outcomes while fostering a supportive work environment. Authorized to work in the U.S. for any employer, bringing reliability, adaptability, exceptional communication, and problem-solving skills to every task. Eager to leverage these strengths in a collaborative team setting to drive success and exceed organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Musician/Performer, freelance musician
Self-employed
01.2010 - Current
- Composed and arranged original music across diverse genres to enhance performance repertoire.
- Collaborated with fellow musicians to develop cohesive performances and improve ensemble dynamics.
- Performed live at various venues, adapting setlists based on audience engagement and feedback.
- Collaborated with fellow musicians for seamless performances and increased audience engagement.
Cashier/Customer Service
Dollar General
12.2022 - 11.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent counting and verification.
- Stocked shelves and organized merchandise to ensure optimal store presentation.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Trained new employees on cash handling procedures and customer service protocols.
Call Center Representative
The Echelon Group
05.2021 - 09.2022
- Managed inbound customer inquiries, ensuring timely and accurate resolutions.
- Trained new representatives on call handling procedures and best practices.
- Collaborated with team members to improve service delivery and response times.
- Utilized CRM software to document customer interactions and track follow-ups.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Warehouse Associate
Dhl Supply Chain
03.2018 - 05.2020
- Operated forklifts and pallet jacks to efficiently transport materials throughout warehouse.
- Executed inventory management tasks using Warehouse Management System (WMS) for accurate stock tracking.
- Trained new associates on best practices in warehouse operations and safety protocols to enhance team efficiency.
- Implemented process improvements that enhanced workflow efficiency, resulting in reduced operational delays.
- Worked safely around moving machinery.
Respected Flight Crew
Abm Cabin Services
01.2018 - 03.2019
- Ensured adherence to industry standards, following established guidelines and procedures when performing cabin services responsibilities.
- Enhanced customer satisfaction levels by evaluating service quality metrics and recommending improvements in cabin services or amenities.
- Enhanced guest satisfaction by providing exceptional housekeeping and cabin services.
- Evaluated quality and reasonable cost of vendor services for business support.
Cashier
Chick-fil-A
07.2017 - 10.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at end of shifts.
- Implemented strategies to enhance speed of service during peak hours.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Cleaning Assistant
Plush Cleaning Services
12.2015 - 12.2017
- Supervised cleaning teams to ensure adherence to hygiene standards and efficiency in service delivery.
- Trained new staff on cleaning protocols and safety procedures, fostering team cohesion and performance.
- Implemented inventory management systems for cleaning supplies, reducing waste and optimizing resource allocation.
- Conducted quality checks on completed tasks, ensuring compliance with Plush Cleaning Services' high standards.
Cashier
Smokehouse Subs
07.2016 - 10.2017
- Collaborated with team members to ensure smooth workflow and high-quality service.
- Monitored inventory levels, assisting in stock replenishment efforts as needed.
- Developed community relationships through participation in local events and promotions.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor's - Forensic science
American Intercontinental University
Dunwoody, GA11.2016
High School Diploma - undefined
Jonesboro High School
05.2015
Skills
- Assembly line operations
- Analysis skills
- Proficient in residential cleaning techniques
- Microsoft Office
- Customer service (5 years)
- Computer literacy
- Logistics support
- Efficient order picking
- Customer service
- Customer service experience
- Load & Unload
- Strategic leadership
- Skilled performer with over a decade of experience
- Cleaning Experience (3 years)
- Heavy lifting
- Microsoft Excel
- Packaging (1 year)
- Live chat engagement experience
- Shipping & Receiving (1 year)
- Pallet Jack
- Sales (4 years)
- Microsoft Word
- Order Picker (2 years)
- Communication skills
- E-commerce (2 years)
- RF Scanner (2 years)
- English
- Proficient in warehouse operations
Certification
- Microsoft Office SpecialistJune 2019 to Present
- Pallet Jack Certification
- Driver's License
- Forklift Certification
Additional Information
- Have Customer Service experience in call center.
- Working for The Echelon Group. Taking inbound and outbound calls.
Timeline
Cashier/Customer Service
Dollar General
12.2022 - 11.2023
Call Center Representative
The Echelon Group
05.2021 - 09.2022
Warehouse Associate
Dhl Supply Chain
03.2018 - 05.2020
Respected Flight Crew
Abm Cabin Services
01.2018 - 03.2019
Cashier
Chick-fil-A
07.2017 - 10.2018
Cashier
Smokehouse Subs
07.2016 - 10.2017
Cleaning Assistant
Plush Cleaning Services
12.2015 - 12.2017
Musician/Performer, freelance musician
Self-employed
01.2010 - Current
High School Diploma - undefined
Jonesboro High School
Bachelor's - Forensic science
American Intercontinental University