Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hannah Willis

Baytown

Summary

Offering strong communication and organizational skills, eager to learn and develop in retail environment. Delivers ability to quickly grasp new systems and procedures while maintaining attention to detail. Ready to use and develop customer service and cash handling abilities in my desired role.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cashier/Customer Service

Whataburger
02.2019 - 05.2020
  • Processed customer transactions efficiently, ensuring accurate cash handling and receipt issuance
  • Resolved customer inquiries and maintained cleanliness in the dining area to enhance the overall customer experience

Security Officer

Allied Universal
06.2021 - 11.2023
  • Monitored property to ensure a secure environment, promptly identifying and addressing any suspicious activities
  • Prepared detailed reports to document observations and maintain accurate records of daily security operations

Home Health Aide

LT Home Healthcare
11.2021 - 01.2022
  • Assisted elderly clients with personal care needs and daily living activities, ensuring a comfortable and supportive home environment
  • Managed household tasks and errands efficiently to enhance clients' quality of life and maintain their independence

Food Delivery Driver

DoorDash
02.2022 - 04.2022
  • Ensured accurate and timely delivery of food and groceries to a variety of locations including residential and commercial settings
  • Maintained customer satisfaction by providing courteous service and adapting to specific delivery instructions
  • Managed personal vehicle operations and maintenance to ensure reliable service delivery

Customer Service Representative

Afni
05.2022 - 08.2022
  • Addressed customer inquiries and concerns across multiple communication platforms, including phone, email, chat, and social media
  • Delivered timely and accurate responses to enhance customer satisfaction and support service efficiency

Cashier

McDonald's Restaurant
06.2023 - 08.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Daycare Teacher

Walden Oaks Learning Center
09.2023 - 11.2023
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Assisted in preparation of meals and snacks to provide children with proper nutrition.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Engaged with children on individual basis to build positive relationships and promote learning.

CNA - Certified Nursing Assistant

Sylvan Shores Health and Wellness
07.2024 - 10.2024
  • Assisted residents with activities of daily living (ADLs) and personal needs, ensuring their comfort and dignity
  • Provided compassionate care in a nursing home environment, supporting residents' well-being and quality of life

Education

Associate Degree In Nursing -

San Jacinto Community College
Pasadena, TX

High School diploma - High School Education

Ross S Sterling Highschool
Baytown, TX
06.2021

Skills

  • Home Health (3 Years)
  • Security (3 Years)
  • Surveillance (3 Years)
  • Math (10 Years)
  • Meal Preparation (5 Years)
  • Typing
  • Basic Math (10 Years)
  • Communication Skills
  • POS (5 Years)
  • Cash Register (5 Years)
  • Cash Handling (5 Years)
  • Leadership
  • Customer Service (1 Year)
  • Sales (5 Years)
  • Childcare (1 Year)
  • Food Service (5 Years)
  • Serving (5 Years)
  • Retail Sales (1 Year)
  • Driving
  • Computer Skills (4 Years)
  • Management
  • Senior Care (3 Years)
  • Assisted Living (3 Years)
  • Care Plans (3 Years)
  • Caregiving (3 Years)
  • Delivery Driver Experience (3 Years)
  • Vital Signs (3 Years)

Certification

  • CPR Certification September2023 to September2025
  • First Aid Certification September2023 to September2025
  • Driver's License June2021 to June2029
  • Guard Card June2021 to July2025
  • Texas Private Security License, Non-Commissioned

Timeline

CNA - Certified Nursing Assistant

Sylvan Shores Health and Wellness
07.2024 - 10.2024

Daycare Teacher

Walden Oaks Learning Center
09.2023 - 11.2023

Cashier

McDonald's Restaurant
06.2023 - 08.2023

Customer Service Representative

Afni
05.2022 - 08.2022

Food Delivery Driver

DoorDash
02.2022 - 04.2022

Home Health Aide

LT Home Healthcare
11.2021 - 01.2022

Security Officer

Allied Universal
06.2021 - 11.2023

Cashier/Customer Service

Whataburger
02.2019 - 05.2020

High School diploma - High School Education

Ross S Sterling Highschool

Associate Degree In Nursing -

San Jacinto Community College

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