Hannah Willis
Ocala,Florida
Summary
I was an assistant general manager of Jersey Mikes where I got to build the best team, we significantly reduce customer complaints through team collaboration and problem-solving. I have mastered in training and helping other workers in need. I excel in creating customer-focused environments that enhance satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Manager
Jersey Mike's Subs
03.2022 - 02.2025
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Training new employees and actively watching current employees
Education
Dunnellon High School
Dunnellon, FL05.2024
Skills
- Customer service
- Problem-solving
- Customer focused
- Time management
- Training and mentoring
- Decision-making
- Cash handling
- Complaint resolution
- Team building and leadership
- Staff training
- Schedule management
Timeline
Customer Service Manager
Jersey Mike's Subs
03.2022 - 02.2025
Dunnellon High School
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