Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Wojteczko

Wilmington,NC

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level business management and/or project management role. Ready to help team achieve company goals.


Driven and highly-motivated leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers/clients and creating pleasant work environment for staff.


Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Bartender

Jimmy's Wrightsville Beach
05.2018 - Current
  • Performs opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Serves high customer volumes during special events, nights, and weekends.
  • Trains new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Handles simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Recruits and trains new bartenders and barbacks to help maintain talented team.
  • Organizes bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Follows alcohol awareness procedures for preventing excessive guest intoxication.
  • Adheres to state laws regarding alcoholic beverage services and customer regulations.

Operational Manager

Front And Dock LLC
10.2017 - Current


  • Requires managing multiple establishments within Front and Dock LLC.
  • Sets, enforces, and optimizes internal policies to maintain responsiveness to demands.
  • Sets clear expectations and creates positive working environment for employees.
  • Establishes positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identifies and resolves unauthorized, unsafe, or ineffective practices.
  • Recruits, hires, and trains initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reduces process bottlenecks by providing continuous improvement in training, and coaching employees on practices, procedures, and performance strategies.
  • Schedules employees for shifts, taking into account customer traffic and employee strengths.
  • Tracks employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handles problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Manages purchasing, sales, marketing and customer account operations efficiently.
  • Performs opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Serves high customer volumes during special events, nights, and weekends.
  • Follows alcohol awareness procedures for preventing excessive guest intoxication.
  • Adheres to state laws regarding alcoholic beverage services and customer regulations.
  • Keeps facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Reduces health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • ·Practices safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.

Assistant Manager

Kay Jewelers
02.2014 - 05.2016
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • DCA- Certified with the Diamond Council of America

Bartender

Grahams Grill
02.2014 - 05.2016


  • Performed cashier services; handling large amounts of money daily, operating up to date POS systems.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Performed other duties as assigned by shift manager, cleaning etc.

Lead Bartender

PT’s Wings and Ribs
02.2012 - 02.2014
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Customer service oriented, engaged with all guest and solved employee problems.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Administrative Assistant

RE/MAX
08.2011 - 08.2013
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Managed filing system, entered data and completed other clerical tasks.
  • Volunteered to help with special projects of varying degrees of complexity.

Sales Associate

Walmart Pueblo West
07.2011 - 02.2012


  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Performed other duties as assigned by shift manager.

Education

B.A - Business Management

Colorado State University
05.2016

Skills

  • Organization and Prioritization
  • Customer Engagement
  • Business Management
  • Health Code Compliance
  • Purchasing / Inventory Management
  • Attention to Detail
  • Conflict Resolution / Problem Solving
  • Effective Communication
  • Organizational Skills
  • Delegation Skills
  • Cross-Functional Collaboration

Timeline

Bartender

Jimmy's Wrightsville Beach
05.2018 - Current

Operational Manager

Front And Dock LLC
10.2017 - Current

Assistant Manager

Kay Jewelers
02.2014 - 05.2016

Bartender

Grahams Grill
02.2014 - 05.2016

Lead Bartender

PT’s Wings and Ribs
02.2012 - 02.2014

Administrative Assistant

RE/MAX
08.2011 - 08.2013

Sales Associate

Walmart Pueblo West
07.2011 - 02.2012

B.A - Business Management

Colorado State University

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Hannah Wojteczko