Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Woodard

Chickamauga,Georgia

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Office Manager

Chickamauga Telephone
03.2023 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Reported to senior management on organizational performance and progress toward goals.
  • Oversaw payroll by reviewing timesheets.
  • Assisted in payroll processing using Netchex system.
  • Organized and processed daily accounting invoices, statements and records.

Customer Service Representative

Chickamauga Telephone
04.2021 - 03.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Answered constant flow of customer calls with minimal wait times.

Daycare Teacher

Treasure's Academy
10.2020 - 04.2021
  • Provide support and assistance to students throughout the school day
  • Communicate clearly with administration and parents on student accomplishments/struggles
  • Monitor and record progress for [how many] students
  • Update bulletin boards in accordance to lesson plans.

Education

Lafayette High School
Lafayette, Georgia
05.2018

Skills

  • Microsoft office
  • CPR
  • Customer service
  • Excel
  • Ability to meet deadlines
  • Ability to follow directions and complete work assignments
  • Office Management
  • Organizational Skills
  • Customer Relations
  • Billing
  • Bookkeeping

Timeline

Office Manager

Chickamauga Telephone
03.2023 - Current

Customer Service Representative

Chickamauga Telephone
04.2021 - 03.2023

Daycare Teacher

Treasure's Academy
10.2020 - 04.2021

Lafayette High School

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Hannah Woodard