Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Woodford

Roanoke,VA

Summary

Dedicated administrative professional well-versed in communication, team building, and strong interpersonal skills. Knowledgeable in multi-tasking and scheduling. Ready to bring a plethora of relevant work experience to a team. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience

Work History

Billing Coordinator

Medical Facilities Of America
09.2023 - Current
  • Completed appeals of denied claims on patient bills.
  • Reviewed and reconciled customer accounts to manage accuracy of payments.
  • Updated documentation, reports and spreadsheets with financial information.
  • Organized accounts for financial audits and supported audit process.
  • Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.

Patient Access Representative Team Lead

Carilion Clinic
04.2023 - 09.2023
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Trained new staff on hospital processes and procedures.
  • Coached team members in techniques necessary to complete job tasks.
  • Led over 20 patient access employees to help serve a Level 1 trauma center ER

Patient Access Representative

Carilion Clinic
01.2023 - 04.2023
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Responded to customer calls swiftly to resolve issues and answer questions.

Assistant Merchandise Manager

Ballyhack Golf Club
01.2022 - 01.2023
  • Developed and implemented successful strategies to increase sales and profits.
  • Set and managed merchandise budgets to maximize profits and control expenses.
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Assessed areas of service concern and developed improvement plans.
  • Hired and trained purchasing staff to improve effectiveness of purchasing operations.
  • Interacted with customers to obtain feedback and drive satisfaction.

Education

High School Diploma - High School Diploma

Franklin County High School
Rocky Mount

Skills

  • Time Management
  • Customer Satisfaction
  • Multi-Line Telephone Systems
  • Document analysis
  • Collection Management
  • Business Office Skilled Nursing
  • Claims follow-up
  • Expert Medicaid Knowledge

Timeline

Billing Coordinator

Medical Facilities Of America
09.2023 - Current

Patient Access Representative Team Lead

Carilion Clinic
04.2023 - 09.2023

Patient Access Representative

Carilion Clinic
01.2023 - 04.2023

Assistant Merchandise Manager

Ballyhack Golf Club
01.2022 - 01.2023

High School Diploma - High School Diploma

Franklin County High School

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Hannah Woodford