Hannah-Yael Apedo
Cumberland,MD
Summary
- A dynamic and results-driven professional with extensive experience at Dairy Queen Grill & Chill, excelling in customer service and conflict resolution. Proven track record in staff management and team leadership, fostering an environment that enhances operational efficiency and customer satisfaction. Adept at mentoring and training.
- Adept at monitoring the well-being and safety of children. Proficient in modeling appropriate social behaviors and encouraging good attitudes.
- A motivated and caring individual dedicated to maintaining a cohesive and productive environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Private Babysitter
Family
Ridgeley, West Virginia
06.2025 - Current
- Prepared nutritious meals and snacks according to dietary preferences.
- Communicated effectively with parents regarding children's behavior and progress.
- Maintained a clean and safe environment for children to play and learn.
- Built strong relationships with children through trust and positive reinforcement.
Assistant Manager
Dairy Queen Grill & Chill
Cumberland, MD
01.2025 - Current
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Conducted regular performance reviews with staff members providing constructive feedback.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Family Caregiver
Family Obligation
04.2022 - Current
- Assisted family member with daily activities, such as bathing, dressing and grooming.
- Provided emotional support and encouragement to a family member who was ill or disabled.
- Prepared nutritious meals for a family member following dietary guidelines.
- Collaborated with healthcare professionals to ensure proper care was being provided.
- Aided with mobility and independence for disabled individuals, and continually monitored for safety.
- Instructed family members on how to provide bedside care.
- Helped a family member get in and out of bed and a wheelchair.
Shift Supervisor
Dairy Queen Grill & Chill
Cumberland, MD
10.2024 - 01.2025
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Assisted customers with product selection when needed.
- Resolved conflicts between staff members in a timely manner.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Crew Member
Dairy Queen Grill & Chill
07.2022 - 10.2024
- Participated in approximately 10 regular staff meetings to discuss improvements in workflow efficiency and overall customer experience.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Trained new hires on company procedures and best practices, ensuring seamless integration into team.
- Collaborated with team members to maintain smooth operations during high-volume periods.
Camp Counselor
Pine Cove Camps
Columbus, TX
05.2024 - 07.2024
- Assessed needs and interests of individuals and groups and planned activities accordingly.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
- Facilitated daily activities, ensuring a safe, inclusive, and fun environment for campers of diverse backgrounds.
- Encouraged camper participation and engagement through enthusiastic leadership and role modeling.
Teaching Assistant Volunteer
Allegany High School
08.2022 - 05.2023
- Managed classroom of up to XX students, fostering an environment conducive to learning and creativity.
- Assessed student artwork and provided constructive feedback to encourage growth and development.
- Managed student behavior in classroom with appropriate behavior strategies.
- Encouraged student creativity with motivation, positive feedback and constructive criticism.
- Instructed students on proper care and use of art tools and equipment.
Education
Associate of Arts - Criminal Justice
Allegany College of Maryland
Cumberland, MD12-2025
No Degree -
Allegany College of Maryland
Cumberland, MD05.2023
High School Diploma -
Allegany High School
Cumberland, MD05.2023
No Degree - Criminal Justice
Florida Agricultural And Mechanical University
Tallahassee, FLSkills
- Customer service
- Conflict resolution
- Staff management
- Outstanding communication and interpersonal skills
- Team leadership
- Creative mindset
Certification
- First Aid Online - 2025
- CPR Certification - 2025
Languages
French
Native/ Bilingual
English
Native/ Bilingual
Affiliations
- Singing
- Flower Arranging
- Swimming
- Roller Blading
References
Madison Harvey - La Vale DQ Store Manager
- 1(301) 697-2794
Bobbi Jo Morgan - Peterson Enterprises DQ Regional Manager
- 1(540) 255-3313
Timeline
Private Babysitter
Family
06.2025 - Current
Assistant Manager
Dairy Queen Grill & Chill
01.2025 - Current
Shift Supervisor
Dairy Queen Grill & Chill
10.2024 - 01.2025
Camp Counselor
Pine Cove Camps
05.2024 - 07.2024
Teaching Assistant Volunteer
Allegany High School
08.2022 - 05.2023
Crew Member
Dairy Queen Grill & Chill
07.2022 - 10.2024
Family Caregiver
Family Obligation
04.2022 - Current
Associate of Arts - Criminal Justice
Allegany College of Maryland
No Degree -
Allegany College of Maryland
High School Diploma -
Allegany High School
No Degree - Criminal Justice
Florida Agricultural And Mechanical University