Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Yarber

Marion,Virginia

Summary

With strong organizational skills and a people-oriented approach, I excel in high-pressure environments, consistently delivering exceptional service and fostering positive relationships for team cohesion. My ability to learn and improve has been pivotal in achieving the goals of the Company. Achieved commendable levels of accuracy and detail in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

BladeHQ
Marion, Virginia
04.2022 - Current
  • Customer Support Excellence: Provided accurate, complete information to customers, utilizing appropriate tools and methods in alignment with company policies.
  • High-Volume Management: Efficiently handled a high volume of calls and emails, maintaining service quality and response times in a fast-paced environment.
  • Problem Solving and Critical Thinking: Identified customer issues and implemented effective solutions, drawing on strong critical thinking skills.
  • System and Process Improvement: Gathered and analyzed customer feedback to recommend potential updates to the website/system, enhancing user experience.
  • Complaint Resolution: Addressed customer complaints with patience and professionalism, offering alternative solutions within company policy.
  • Follow-Up Communication: Ensured timely follow-up with customers as needed.
  • Order Assistance and Payment Processing: Assisted customers with placing online orders, accurately handling payments, and gathering all necessary information (address, phone, etc.).
  • Data Verification: Confirmed all customer details to prevent errors, ensuring smooth transactions and accurate order processing.
  • Adaptability to Policy Updates: Quickly adapted to policy changes and incorporated new information to maintain service efficiency.
  • In-Depth Product Knowledge: Acquired comprehensive product knowledge to provide accurate and effective recommendations, enhancing the customer experience.

Fuel Clerk

Food City Gas N Go
Marion, Virginia
06.2018 - 04.2022
  • Maintained Cleanliness and Organization: Kept both the interior and exterior of kiosks clean and orderly to ensure an optimal working environment.
  • Handled Transactions Efficiently: Operated the register with ease while multitasking, accurately processing cash and card payments, and counting change to prevent cash drawer errors.
  • Customer Assistance: Monitored gas pumps and assisted customers with fueling when necessary, including helping elderly customers with tire air refills as an added courtesy.
  • Responded to Emergencies: Attended to gas spills promptly and safely, following all safety protocols.
  • Age Verification and Compliance: Inspected IDs for tobacco sales, verifying that all customers met the 21+ age requirement.
  • Cash Management: Balanced register cash at the start and end of shifts, ordered change when needed, and ensured accuracy of deposit amounts.
  • Issue Resolution: Contacted service technicians promptly for technical issues, accurately labeling out-of-order pumps to prevent use.

Waitress

Riverfront Restaurant
Chilhowie, Virginia
01.2021 - 05.2021
  • Thrived in Fast-Paced Environments: Demonstrated adaptability and strong multitasking skills in a busy, high-volume restaurant setting.
  • Customer Engagement and Hospitality: Built genuine connections with customers, engaging in conversation to create a welcoming atmosphere and enhance guest experience.
  • Guest Satisfaction: Proactively checked on guests to ensure satisfaction, quickly addressing and resolving concerns with effective solutions.
  • Food Preparation and Presentation: Prepared fresh food items, including brewing coffee, cutting vegetables, and crafting handmade sauces, following safety and quality standards.
  • Menu Knowledge and Recommendations: Answered menu questions and made personalized recommendations to guide guest selections.
  • Cross-Functional Support: Assisted with take-out orders, answered phones, and expedited food delivery for teammates to support smooth restaurant operations.
  • Team Collaboration: Fostered positive working relationships with coworkers, contributing to a collaborative environment and helping achieve business goals.
  • Maintained Cleanliness and Organization: Performed regular cleaning duties such as sweeping, mopping, tidying stations, trash removal, rolling silverware, and vacuuming, ensuring a high standard of cleanliness.
  • Event Experience: Provided high-quality service for large events and parties, consistently meeting and exceeding guest satisfaction expectations.

Education

Wytheville Community College
Wytheville, Virginia
12.2024

Virginia Highlands Community College
Abingdon, Virginia
01.2021

Emory And Henry College
Emory, Virginia
06.2019

Skills

  • Eager to Learn and Improve
  • Strong Organizational and Time Management Skills
  • Customer Satisfaction Champion
  • Exceptional Communication Skills
  • Empathetic Listener
  • Ability to Work in a Team
  • Attention to Detail
  • People-Oriented
  • Calm Under Pressure

Timeline

Customer Service Representative

BladeHQ
04.2022 - Current

Waitress

Riverfront Restaurant
01.2021 - 05.2021

Fuel Clerk

Food City Gas N Go
06.2018 - 04.2022

Wytheville Community College

Virginia Highlands Community College

Emory And Henry College

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Hannah Yarber