Hannah Yarber
Marion,Virginia
Summary
Shadowing Dr. Richardson at his practice in Marion, VA has given me valuable experience working with a dental assistant. Pursuing a career aligned with my passion for helping others is exciting. My ultimate goal is to bring smiles to people's faces and make a positive impact in their lives. I am dedicated to continuous learning and personal growth, guaranteeing the highest level of care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
BladeHQ
04.2022 - Current
- High-Volume Management: Efficiently handled a high volume of calls and emails, maintaining quality in a fast-paced environment.
- Problem Solving and Critical Thinking: Identified customer issues and implemented effective solutions, with strong critical thinking skills.
- System and Process Improvement: Gathered and analyzed customer feedback to recommend potential updates to the system.
- Complaint Resolution: Addressed issues with patience and professionalism, offering alternative solutions within company policy.
- Adaptability: Quickly adapted to policy changes and incorporated new information to maintain efficiency.
- In-Depth Product Knowledge: Acquired comprehensive product knowledge to provide accurate and effective recommendations.
Fuel Clerk
Food City Gas N Go
06.2018 - 04.2022
- Organization: Kept both the interior and exterior of kiosks clean and orderly.
- Customer Assistance: Monitored gas pumps and assisted customers with fueling when necessary, including helping elderly customers with tire air refills as an added courtesy.
Waitress
Riverfront Restaurant
01.2021 - 05.2021
- Thrived in Fast-Paced Environments: Demonstrated adaptability and strong multitasking skills in a busy, high-volume restaurant setting.
- Customer Engagement: Built genuine connections with customers, engaging in conversation to create a welcoming atmosphere.
- Guest Satisfaction: Proactively checked on guests to ensure the best experience.
- Cross-Functional Support: Assisted with take-out orders, answered phones, and expedited food delivery for teammates to support smooth operations.
- Team Collaboration: Fostered positive working relationships with coworkers, contributing to a collaborative environment and helping achieve business goals.
- Maintained Cleanliness and Organization: Performed regular cleaning duties.
Education
Dental Assisting
Wytheville Community College
Wytheville, Virginia12.2024
Virginia Highlands Community College
Abingdon, Virginia01.2021
Emory And Henry College
Emory, Virginia06.2019
Skills
- Strong Organizational and Time Management Skills
- Customer Satisfaction Champion
- Exceptional Communication Skills
- Empathetic Listener
- Teamwork
- Attention to Detail
- People-Oriented
- Calm Under Pressure
Certification
-CPR
-Radiation Health and Safety
-Dental Assisting
Timeline
Customer Service Representative
BladeHQ
04.2022 - Current
Waitress
Riverfront Restaurant
01.2021 - 05.2021
Fuel Clerk
Food City Gas N Go
06.2018 - 04.2022
Virginia Highlands Community College
Dental Assisting
Wytheville Community College
Emory And Henry College
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