Hannah Yates
SPRINGFIELD
Summary
Experienced with operational management and team leadership. Utilizes strong organizational skills to enhance productivity and customer satisfaction. Track record of implementing effective strategies for staff development and operational improvement.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
Party City
Springfield, IL, United States
09.2022 - 03.2025
- Plan store layouts or design displays
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
- Perform personnel functions, such as selection, training, or evaluation
- Prepare staff work schedules and assign specific duties
- Provide Consultation and Advice to Others
- Judging the Qualities of Things, Services, or People
- Interacting With Computers
- Communicating with Persons Outside Organization
- Getting Information
- Judging the Qualities of Objects, Services, or People
- Processing Information
- Analyzing Data or Information
- Making Decisions and Solving Problems
- Thinking Creatively
- Updating and Using Relevant Knowledge
- Developing Objectives and Strategies
- Scheduling Work and Activities
- Organizing, Planning, and Prioritizing Work
- Performing General Physical Activities
- Handling and Moving Objects
- Working with Computers
- Repairing and Maintaining Mechanical Equipment
- Documenting/Recording Information
- Interpreting the Meaning of Information for Others
- Communicating with Supervisors, Peers, or Subordinates
- Communicating with People Outside the Organization
- Establishing and Maintaining Interpersonal Relationships
- Assisting and Caring for Others
- Selling or Influencing Others
- Resolving Conflicts and Negotiating with Others
- Performing for or Working Directly with the Public
- Coordinating the Work and Activities of Others
- Developing and Building Teams
- Training and Teaching Others
- Guiding, Directing, and Motivating Subordinates
- Coaching and Developing Others
- Providing Consultation and Advice to Others
- Performing Administrative Activities
- Staffing Organizational Units
- Monitoring and Controlling Resources
- Experience with: Cell phones, Computer scanners, Desktop computers, Handtrucks, Personal computers, Photocopying equipment, Point of sale POS systems, Surveillance cameras, Calendar and scheduling software, Inventory management software, Microsoft Excel, Microsoft Internet Explorer, Microsoft Outlook, Microsoft Word, Point of sale POS software, 10-key calculators, Microsoft Office, Google Docs, Google Drive, Microsoft Windows, Google Drive, Microsoft Office software
Travel Manager
Party City
Peoria, IL, United States
07.2021 - 09.2022
- Assign employees to specific duties
- Instruct staff on how to handle difficult and complicated sales
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Examine products purchased for resale or received for storage to assess the condition of each product or item
- Inventory stock and reorder when inventory drops to a specified level
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Review inventory and sales records to prepare reports for management and budget departments
- Establish and implement policies, goals, objectives, and procedures for the department
- Enforce safety, health, and security rules
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Updating and Using Relevant Knowledge
- Training and Teaching Others
- Thinking Creatively
- Staffing Organizational Units
- Selling or Influencing Others
- Scheduling Work and Activities
- Resolving Conflicts and Negotiating with Others
- Repairing and Maintaining Electronic Equipment
- Provide Consultation and Advice to Others
- Processing Information
- Performing General Physical Activities
- Performing for or Working Directly with the Public
- Performing Administrative Activities
- Organizing, Planning, and Prioritizing Work
- Monitoring and Controlling Resources
- Monitor Processes, Materials, or Surroundings
- Making Decisions and Solving Problems
- Judging the Qualities of Things, Services, or People
- Interpreting the Meaning of Information for Others
- Interacting With Computers
- Handling and Moving Objects
- Guiding, Directing, and Motivating Subordinates
- Getting Information
- Establishing and Maintaining Interpersonal Relationships
- Documenting/Recording Information
- Developing and Building Teams
- Coordinating the Work and Activities of Others
- Communicating with Supervisors, Peers, or Subordinates
- Coaching and Developing Others
- Monitoring Processes, Materials, or Surroundings
- Judging the Qualities of Objects, Services, or People
- Working with Computers
- Experience with: Microsoft Windows, Microsoft Office, Microsoft Outlook, Point of sale POS software, Microsoft Word, Microsoft Excel, Internet browser software, Security monitors, Security cameras, Screwdrivers, Point of sale POS computer terminals, Personal computers, Ladders, Desktop computers, Cash registers, Barcode scanners
Team Associate
Party City
Springfield, IL, United States
09.2017 - 06.2021
- Stock shelves, sort and re-shelve returned items, and mark prices on items and shelves
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items
- Maintain clean and orderly checkout areas, and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Process merchandise returns and exchanges
- Help customers find the location of products
- Request information or assistance, using paging systems
- Answer incoming phone calls
- Establish or identify prices of goods, services, and tabulate bills, using calculators, cash registers, or optical price scanners
- Issue receipts, refunds, credits, or change due to customers
- Greet customers entering establishments
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Communicating with Supervisors, Peers, or Subordinates
- Interpreting the Meaning of Information for Others
- Working with Computers
- Handling and Moving Objects
- Processing Information
- Establishing and Maintaining Interpersonal Relationships
- Training and Teaching Others
- Experience with: Cash registers, Handheld bar code scanners, Stationary bar code scanners, Point of sale POS software, Credit card readers, Electronic cash registers
Education
Associate's Degree - Natural Sciences
Lincoln Land Community College
Springfield, IL12.2019
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Employee relations
Timeline
Assistant General Manager
Party City
09.2022 - 03.2025
Travel Manager
Party City
07.2021 - 09.2022
Team Associate
Party City
09.2017 - 06.2021
Associate's Degree - Natural Sciences
Lincoln Land Community College