Hannah Young
Sanford,NC
Summary
Dedicated dental professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the dental practice as a whole.
Overview
13
13
years of professional experience
Work History
Dental Office Manager
Stinson Family Dentistry
04.2018 - Current
- CPR and First Aid Certified
- Effectively resolve patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborating closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintaining strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintaining a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Reducing wait times for patients through effective coordination of staff schedules and resource allocation.
- Supervising and leading a team of dental hygienists and support staff of 8
- Developing successful marketing strategies to attract new patients while retaining existing clientele base.
- Social Media managing for the practice
- Organizing and participating in community outreach events, promoting dental health awareness and attracting new patients to the practice.
- Assisting in organizing and overseeing assignments to drive operational excellence.
- Treatment planning
- Training new hires
- Generating reports relevant to the practice
- Cross training as dental assistant (sterilization techniques, assisting chairside for procedures with the dentist, setting up and breaking down operatories)
- Proficiency in Eaglesoft
Early Childhood Development Teacher
Stepping Stones Children's Center
03.2015 - 04.2018
- Certified in CPR, First Aid, and SIDS
- Caring for and teaching children ages 0-5 years old
- Caring for and teaching special needs children
- Established strong relationships with families, leading to increased trust and collaboration in supporting each child''s growth and development.
- Cultivated an inclusive classroom community where every child felt valued and respected regardless of differences in background or ability level.
- Serve breakfast, lunch and snack to children
- Upholding standards in accordance with North Carolina law
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Applied play-based strategies to provide diverse approaches to learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Developed weekly lesson plans and activities to engage children and promote learning.
Shift Leader
Dairy Queen
10.2011 - 10.2015
- Began employment as crew member- Promoted to Shift Leader in one year
- Responsible for managing 10 employees
- Trained new employees and delegated daily tasks and responsibilities
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Food Preparation and cake decorating
- Assisted in opening new Dairy Queen location by request of the District Manager
Server
Pine Needles Lodge and Golf Club
02.2014 - 07.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Answered customers' questions, recommended items, and recorded order information.
- Able to set up for fine dining banquet experiences
Education
No Degree - Birth-Kindergarten Education
Campbell University
Buies Creek, NCNo Degree - Early Childhood Education
Central Carolina Community College
Sanford, NCHigh School Diploma -
Overhills High School
Spring Lake, NC06.2013
Skills
- Treatment Planning
- Dental software proficiency
- Insurance Billing
- Time Management
- Oral communication
- Teamwork and Collaboration
- Strong work ethic
- Leadership
- Self motivated
- Proficient in Eaglesoft
References
Karla Pomilio Hancock (Former Supervisor-Stepping Stones)
919.721.8772
Gena Russell (Dental Hygienist)
910.740.7161
Samantha Jeffries (Dental Hygienist)
919.777.3442
Shanna Cotterman (Former Babysitting Client)
919.260.1691
Carey Austin (Former Babysitting Client)
312.608.3173
Kirsten Sehen (Former Co-Teacher)
925.339.2962
Timeline
Dental Office Manager
Stinson Family Dentistry
04.2018 - Current
Early Childhood Development Teacher
Stepping Stones Children's Center
03.2015 - 04.2018
Server
Pine Needles Lodge and Golf Club
02.2014 - 07.2014
Shift Leader
Dairy Queen
10.2011 - 10.2015
No Degree - Birth-Kindergarten Education
Campbell University
No Degree - Early Childhood Education
Central Carolina Community College
High School Diploma -
Overhills High School
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